Subject Matter Expert

Date Posted:

Country:

India

Location:

North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka

Position Role Type:

Unspecified

Job Overview:

As a Senior Technical Lead / SME, you will be responsible for the end-to-end management of virtualization, storage, and backup technologies. You will work on all levels of support tickets (L1 to L3), ensuring timely resolution and driving operational excellence. This role requires hands-on expertise in VMware, Nutanix, VxRail, Dell storage (PowerScale, PowerStore, Unity), and backup platforms (IDPA, PPDM, Rubrik). In addition, you will set technical direction for the team, mentor engineers, coordinate with vendors and stakeholders, and act as the ultimate technical escalation point and subject matter expert.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle support tickets from L1 through L3, including incident resolution, request fulfillment, problem management, and change execution.
• Act as the primary SME and escalation point for complex technical issues in virtualization, storage, and backup domains.
• Coordinate with vendor support teams (Dell, VMware, Nutanix, Rubrik, etc.) to troubleshoot and resolve product-related issues.
• Perform root cause analysis (RCA) for major incidents and drive permanent fixes.
• Lead the design, deployment, and optimization of enterprise virtualization (VMware vSphere/vSAN, Nutanix AHV, Dell VxRail).
• Manage storage platforms (PowerScale, PowerStore, Unity), including provisioning, replication, performance tuning, and DR.
• Own backup and recovery operations using IDPA, PPDM, and Rubrik; implement and test DR procedures.
• Ensure proper documentation, SOPs, and knowledge base updates.
• Plan and schedule changes, following ITIL best practices and change management processes.
• Drive service improvement initiatives through trend analysis, automation, and proactive monitoring.
• Prepare and deliver weekly/monthly operational and service reports.
• Mentor and guide team members, fostering knowledge sharing and continuous improvement.

SUPERVISION RECEIVED

• Works under minimal supervision, with broad direction from the Manager.
• Expected to exercise independent judgment in prioritizing, planning, and executing tasks.
• Acts as the technical lead for the team, providing guidance and oversight to junior engineers.
• Escalates issues to management only when policy, budget, or critical business impact decisions are required.

SUPERVISION GIVEN

• Provides technical guidance, mentoring, and training to team members across L1–L3 levels.
• Reviews and validates technical solutions, ensuring adherence to standards and best practices.
• Delegates tasks and monitors progress to ensure timely and quality delivery.
• Acts as the primary point of escalation for complex issues, supporting junior engineers in troubleshooting.
• Encourages knowledge sharing and continuous skill development within the team.
• Collaborates with cross-functional teams (network, security, cloud, etc.) and ensures effective communication.

JOB COMPLEXITY

• Works on highly complex, mission-critical infrastructure problems across virtualization, storage, and backup domains, where in-depth technical expertise and cross-platform knowledge are essential.
• Balances hands-on technical execution with team leadership responsibilities, ensuring operational stability while driving innovation and improvements.
• Exercises independent judgment in evaluating multiple technical options, assessing risks, and implementing solutions that align with business objectives.
• Coordinates across vendors, cross-functional teams, and stakeholders to resolve issues and deliver solutions under strict timelines.
• Anticipates potential risks, performs proactive analysis, and recommends strategies to prevent incidents and improve system reliability.
• Expected to lead technical strategy in their domain, influencing standards, best practices, and future architecture decisions.

QUALIFICATIONS

• Deep technical expertise in Virtualization (VMware vSphere 6/7, vSAN, Nutanix AHV, Dell VxRail) with proven experience in cluster design, deployment, optimization, and troubleshooting.
• Strong knowledge of Enterprise Storage platforms, including Dell EMC PowerScale (Isilon), PowerStore, and Unity, with hands-on experience in provisioning, replication, migration, and performance management.
• Advanced proficiency in Backup and Recovery solutions such as Dell IDPA, PowerProtect Data Manager (PPDM), and Rubrik, including integration with applications (SQL, Oracle, Exchange, VMware).
• Proven ability to manage end-to-end incident, problem, and change management across L1–L3 support levels.
• Experience conducting Root Cause Analysis (RCA) and implementing permanent solutions to prevent recurrence.
• Strong understanding of operating systems (Windows, Linux/RedHat) and related infrastructure technologies (networking, clustering, load balancing, DR).
• Demonstrated leadership and team management skills, with the ability to mentor, delegate, and drive performance across multi-level teams.
• Strong vendor and stakeholder management skills, with experience coordinating directly with Dell, VMware, Nutanix, and Rubrik support teams.
• Excellent problem-solving, analytical, and decision-making capabilities, able to weigh technical and business factors to deliver optimal solutions.
• Effective written and verbal communication skills, with experience preparing documentation, SOPs, and operational reports.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or related field with 10 + years of enterprise infrastructure experience, including 4+ years in a senior/lead or SME role.
• Equivalent Diploma with 10+ years of related experience may also be considered.

CERTIFICATIONS (Preferred)

• VMware VCP/VCAP
• Dell EMC Proven Professional (Storage, HCI, Data Protection)
• Nutanix NCP
• Rubrik Certified Engineer

CUSTOMER SERVICE

Commitment to provide positive customer interactions via active listening, clear expectation setting, treating customers with respect, and delivering best-in-class solutions.

LANGUAGE SKILLS

Ability to read, analyze, and interpret technical journals, reports, and documents. Able to respond to customer and stakeholder inquiries, prepare technical documentation, and effectively present information to senior management and business stakeholders.

MATHEMATICAL SKILLS

Ability to calculate figures such as percentages, proportions, and volumes. Capable of applying concepts of basic algebra and geometry in capacity planning and performance analysis.

REASONING ABILITY

Ability to define problems, collect data, analyze information, and draw valid conclusions. Skilled in interpreting a wide variety of technical instructions in both abstract and concrete terms.

PHYSICAL DEMANDS

While performing the duties of this job, the associate is regularly required to sit, use hands, talk, and hear. Occasionally required to stand, walk, reach, stoop, kneel, or crawl. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

About Collins Aerospace

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Digital Technology

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today 

WE ARE REDEFINING AEROSPACE.

*Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

Benefits package includes:

Meal coupons

Group Term Life Insurance.

Group Health Insurance.

Group Personal Accident Insurance.

Entitled for 18 days of vacation and 12 days of contingency leave annually.

Employee scholar programme.

Work life balance.

Car lease programme.

National Pension Scheme

LTA

Fuel & Maintenance /Driver wages

Meal vouchers

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the India)
• Drug Screen only performed for Operations Positions

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

---