Retail Store Manager

13 hours ago

Hyderabad, Telangana, India Central Books Full time ₹ 4,80,000 - ₹ 5,40,000 per year

Position Overview: -

The Retail Store Manager will oversee the day-to-day operations of our retail store outlet, ensuring a positive customer experience and maximizing sales revenue. This position requires strong leadership, excellent communication skills, and a passion for books and retail management.

Responsibilities:

Store Operations Management:

  • Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service.
  • Ensure the store maintains high standards of cleanliness, organization, and presentation.
  • Implement effective merchandising strategies to optimize product visibility and drive sales.
  • Timely opening of Store and adherence to all the processes from store opening to closing

Staff Management:

  • Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets.
  • Schedule and assign tasks to staff, ensuring adequate coverage during operating hours.
  • Provide coaching and performance feedback to staff members to foster professional growth and development.

Sales and Revenue Generation:

  • Develop and implement sales strategies to meet or exceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery.
  • Monitor sales performance, analyse trends, and identify opportunities for growth and improvement.
  • Drive promotional activities and events to increase foot traffic and stimulate sales.

Customer Service Excellence:

  • Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeable assistance.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.
  • Build and maintain strong customer relationships to foster loyalty and repeat business.

Inventory Management:

  • Oversee inventory procurement, stocking, and replenishment processes to maintain optimal product levels and minimize stockouts.
  • Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies.
  • Manage product returns, exchanges, and damaged goods in accordance with company policies.

Financial Management:

  • Tracking expenses and revenues to ensure profitability.
  • Implement cost-control measures to optimize operational efficiency and maximize profit margins.
  • Effective management of cash & payments compliance

Compliance and Safety:

  • Ensure compliance with all company policies, procedures, and regulations governing retail operations.
  • Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols.
  • Loss Prevention & Pilferage Control of the store

Skills Required

  • 6-8 years of similar experience
  • Any graduate/ post-graduate.
  • Strong leadership abilities, with the ability to motivate and inspire a team to achieve sales targets and deliver exceptional customer service.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and vendors.
  • Sound knowledge of retail operations, merchandising techniques, and inventory management practices.
  • Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
  • Flexibility to work on weeks off and holidays as required.
  • Passion for books, literature, and retailing, with a genuine enthusiasm for promoting reading and literacy.

Job Type: Full-time

Pay: ₹40, ₹45,000.00 per month

Work Location: In person

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