Territory Sales Manager

2 weeks ago

Guwahati, Assam, India airtel Full time

Job Title
- Territory Sales Manager (Mass Retail)

Designation
- Assistant Manager

Location:
Bijoy Nagar, Dibrugarh, Rupai (Tinsukia), Bokakhat

Position Description:

The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with channel partners & foster business relationships to enhance business for mass retail.

Organizational Relationship:

Reporting To Zonal Sales Manager

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Directly – 6 to 7

Indirectly – 6 to 7

Key Responsibilities & Accountabilities:

Sales Management:

  • Drive revenue growth by focusing on new & existing channel partners and expanding the company's footprint within the territory.
  • Optimize the sales and distribution network to enhance market penetration of the business.
  • Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets.
  • Ensure brand visibility through organized go-to market merchandising activities to achieve tertiary recharge sales & gross prepaid targets.

Customer Experience:

  • Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
  • Ensure compliance with policies and processes by the channel partners and ensure customer SLAs are met.
  • Lead timely closure of service request loops & intervene and handle complaints in case of escalations.
  • Stakeholder Management:
  • Manage & expand channel / distributor network through incentives and seamless grievance redressal.
  • Form partnerships and train partners on product features / sales techniques / market positioning to strengthen the mass retail business.
  • Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions.
  • Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management.

People Management

  • Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between mass retail Zonal / Area managers of sales and service.
  • Manage the team responsible for installing, servicing, and repairing structures and major components.
  • Anchor trainings as required for team member development.
  • Own and manage a strong people connects at all levels across the organization.
  • Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies.

Knowledge, Certifications and Experience:

Education Qualification Full time graduate degree, MBA / PGDM (optional)

Total Experience 2+ years of experience in sales preferably Telecom / FMCG/FMCD/Fintech/Building Materials

Skills and Competencies:

Technical Competencies Proficiency in sales and marketing techniques

Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook

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