Receptionist / Front Office Executive
17 hours ago
The Front Office Executive / Receptionist is the first point of contact for all patients and visitors at Aelira Health Clinic for Lung Health.
This role ensures smooth front-desk operations, manages appointments, handles billing and communication, and provides a warm, professional experience to every visitor.
Key Responsibilities
- Greet and assist all patients and visitors in a courteous and professional manner.
- Manage patient registration, scheduling, and appointment confirmations.
- Coordinate with doctors, physiotherapists, and diagnostic staff to ensure smooth daily operations.
- Handle billing, payment collection, and maintain financial records in coordination with the accounts team.
- Maintain the clinic's front-desk appearance and ensure cleanliness, order, and patient comfort.
- Respond promptly to patient inquiries via phone, WhatsApp, or email.
- Manage patient database and EMR entries accurately and confidentially.
- Support marketing activities such as handling walk-in inquiries, social media messages, and feedback forms.
- Ensure daily reconciliation of cash and reports to the clinic manager.
Qualifications & Skills:
- Graduate in any discipline
- Min 1 Year of experience in front-office, reception, or patient service roles (healthcare preferred).
- Strong communication skills in English and Hindi; confident and empathetic demeanor.
- Proficiency in MS Office, Google Sheets, and appointment management software (like Clinicea, Practo, or similar).
- Ability to multitask, handle patient queries calmly, and manage time efficiently.
Compensation: Fixed monthly salary with performance incentives based on patient satisfaction, punctuality, and efficiency.
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