Process Excellence Senior Manager

2 weeks ago

Thāne, Maharashtra, India TP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Join Teleperformance – Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

"Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (i.e., back-end processes not related to manufacturing) including:
•Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
•Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.
•Planning implementing quality assurance and compliance processes
•In some organizations may include supporting development of training and/or change management materials and activities to support new processes and procedures Includes Six Sigma/Lean/Kaizen practitioners working in a non-manufacturing environment.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility."

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

  • Process Excellence Senior Manager

    6 days ago

    Thāne, Maharashtra, India Teleperformance (TP) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a skilled professional to join our team as a Process Excellence Senior Manager in Bengaluru. The ideal candidate will have 10-15 years of experience and a strong background in process improvement, quality assurance, and project management.Roles and ResponsibilityDevelop and implement process improvements to enhance efficiency,...

  • Process Excellence Specialist

    1 week ago

    Thāne, Maharashtra, India Talent Worx Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Roles and Responsibilities: • Provide consulting support to solve for strategic and operational business problems resulting in digital transformation • Interact with external (customers) and internal (functions and management) stakeholders to drive and influence improvement. • Responsible to understand end to end process and identify automation...

  • Senior Process Engineer

    2 weeks ago

    Thāne, Maharashtra, India SRS Technologiess Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionSuper Codec offers top-notch web development, SEO services, and the latest digital marketing solutions in Pune. Known for our wide range of services offered at competitive prices, we are committed to helping businesses thrive online. Our services are tailored to meet the unique needs of each client, ensuring optimal performance and...

  • Graphic Design Internship

    1 week ago

    Thāne, Maharashtra, India Bringle Excellence Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company Description Sudhaansh Enterprise is looking for Interns, Full Time & Part Time professionals in various categories like Sales, Marketing, Finance, Technology, Operations, Human Resource, Branding, Public Relations, Website Maintainence, Content Management, Customer Service Executives globally in Industries like Finance and Investment, Health and...

  • NLP (Natural Language Processing) Engineer

    1 week ago

    Thāne, Maharashtra, India Bringle Excellence Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description Bringle Academy is extremely Happy and Proud to be among the Trusted Brands of Thane as per the article published by Times of India (TOI) dated 28th Aug 2016. An Academy that teaches it all. Job Description What we want you to do…You'll be a critical member of an engineering team working on architecting, developing and augmenting...

  • Configuration System Manager

    1 week ago

    Thāne, Maharashtra, India Bringle Excellence Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description Bringle Academy Job DescriptionCreate Team Mission Statement - clearly outlining the teams role and responsibilityDefine Team Roles, clearly identifying the role description and general duties, this needs to contain a clear outline defining the measurement criteria within that role. The goal is for the resource to have a clear...

  • Business Development

    1 week ago

    Thāne, Maharashtra, India Bringle Excellence Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company Description Bringle Excellence is having multiple Vacancies in different sectors both for freelancers and full time jobs Job Description Sales executives promote products and services to customers and negotiate contracts with the aim of maximising profits.Sales executives are the key point of contact between an organisation and its clients:...

  • HR & Engagement Executive

    1 week ago

    Thāne, Maharashtra, India Bringle Excellence Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company Description Bringle Academy Job Description The Employee Engagement Manager, will work with the Service Teams and the unit HR Directors to create a University-wide engagement strategy. The manager will also work with those responsible for supervisor training to integrate engagement concepts into existing and future supervisor training so that...

  • Financial MBA Internship

    1 week ago

    Thāne, Maharashtra, India Bringle Excellence Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company Description Sudhaansh Enterprise is looking for Interns, Full Time & Part Time professionals in various categories like Sales, Marketing, Finance, Technology, Operations, Human Resource, Branding, Public Relations, Website Maintainence, Content Management, Customer Service Executives globally in Industries like Finance and Investment, Health and...

  • Sales Managers

    1 week ago

    Thāne, Maharashtra, India Bringle Excellence Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description Bringle Academy Job Description A sales manager plays a key role in the success and failure of an organization. He/she is the one who plays a pivotal role in achieving the sales targets and eventually generates revenue for the organization.A sales manager must be very clear about his role in the organization. He should know what he is...