Asset and Configuration Coordinator

Role Purpose

The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).

The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.

Do

The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.

The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.

Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.

Ensuring that all CIs are accurately registered

Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System

Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB

Creating reports and analyses the CMDB when requested by the Configuration Manager

Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own

Ensuring that authorized procedures and work practices are followed

Own the SACM process end to end

Make sure all changes to the CIs and the CMS are controlled, audited and reported

Make sure the CMS is up-to-date

Define the naming conventions for the CIs

Own the CMS

All updates to the CMS go through the Configuration Manager

Take control of both the software and hardware CIs

Control of all assets and liaison with the procurement team is one of the key responsibilities

Define the asset disposal policy along with the customer

Work closely with the change and release team to make sure the CMS is up-to-date

Conduct scheduled and also ad hoc audits of the CIs

Define an audit policy and audit process covering local as well as remote CIs

Handle discrepancies resulting out of the audits

Maintain libraries or other storage areas to hold CIs

Safeguard the integrity of the logic of the CMDB and associated libraries

Configuration Librarian in particular will be responsible for the following activities

• Supervise and control receipt, identification, storage and withdrawal of all supported CIs
• Supervise the functional design and support of the CMDB and associated libraries
• Assist in the identification of products and CIs
• Maintain and provide information on the status of CIs
• Number, record, store and distribute Configuration Management issues
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
• Hold master copies of documents, software, etc.
• Notify holders of any changes to their products or CIs
• Assist in conducting audits

KEY SKILLS AND COMPETENCIES

Good analytic and decision-making skills.

Good communication skills.

Good presentation skills.

Must have conflict resolution abilities.

Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines

IT hardware and Software setup, management and troubleshooting capabilities

Configuration Management experience on document control, source code management, and Defect Management tools

Should be able to create a CMDB repository

Should have understanding of the software development lifecycle

Experience of working in a multi-site environment

Extensive experience with SCM tools and with build automation software

Mandatory Skills: ITIL - IT Hardware Asset Management .