Urgent hiring For service desk trainer in pune

5 days ago


Pune, Maharashtra, India Clarity Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM
  • Experience working on Genesys, Avaya, Cisco or any other Voice Infrastructure
  • Advance knowledge of troubleshooting desktop & laptops, printers, Installation & Hardware issues
  • Intermediate knowledge of Networking, IP addressing, Proxy Servers & VPN
  • Advance knowledge of troubleshooting OS, Browsers, Office suites (incl. Office 365, SharePoint, OneDrive for Business, Outlook, Teams), VPN troubleshooting
  • Basic Operating System knowledge (Apple and Windows Vista,7,8, 10), remote management tools (MSRA, MSRDC, LogMeIn, Bomgar etc)
  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions, Active Directory & Network Drives
  • Knowledge of various mobile devices (Apple, Android, Windows, Microsoft Intune)
  • 4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment.
  • Relevant experience in conducting Service Desk/Technical training/ITIL training will be an added advantage
  • ITIL certified preferred, must be at least ITIL trained (ITILv3 or v4)


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