Apprentice (Customer Support)

15 hours ago

Bengaluru, Karnataka, India FYERS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

FYERS
is a forward-thinking fintech firm revolutionizing how people invest in the Indian stock markets. We are on a mission to democratize trading and investing by building world-class platforms and tools. As we scale, hiring top-tier talent remains at the core of our success.

Role Summary:

We are seeking a detail-oriented and enthusiastic On-Call Support Specialist to join our customer support team. This entry-level position is ideal for fresh graduates who have a keen interest in finance and stock trading. You will play a vital role in assisting our clients with their trading inquiries and ensuring a smooth trading experience.

Key Responsibilities:


• Provide timely and professional support to clients regarding trading inquiries and account management.


• Ensures trader's satisfaction by resolving problems efficiently and maintaining positive relationships.


• Document and track client interactions in our support ticketing system.


• Collaborate with trading and technical teams to escalate complex issues when necessary.


• Stay updated on market trends and company offerings to provide informed assistance.


• Ensure compliance with company policies and regulations in all customer interactions.

Requirements:


• Basic understanding of stock markets and trading concepts.


• Strong communication and interpersonal skills.


• Strong analytical skills and attention to detail.


• Ability to work in a fast-paced and dynamic environment.

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