Hardware Asset Management Analyst
13 hours ago
1 Job Description: Business Analyst Hardware Asset Management (HAM)
Role Overview
We are looking for a Business Analyst (BA) Hardware Asset Management with strong ServiceNow exposure. This role will bridge business requirements with technical implementation, focusing on HAM Pro/HAM, CMDB/Discovery, and asset lifecycle management. The BA will gather requirements, design processes, and ensure asset compliance, reporting, and optimization.
Key Responsibilities
- Work with stakeholders to gather and document requirements for hardware asset management processes.
- Define, design, and optimize asset lifecycle processes (procurement stockroom assignment retirement/disposal).
- Support ServiceNow HAM Pro/HAM/SAM modules, CMDB, and Discovery.
- Develop functional specifications, user stories, process flows, and data models.
- Collaborate with ITAM, ITSM, and procurement teams to align asset processes with compliance and business needs.
- Conduct UAT, stakeholder workshops, and ensure smooth implementation.
- Prepare reports and dashboards on asset utilization, compliance, and financial tracking.
- Ensure compliance with licensing, contracts, and regulatory standards.
Required Skills & Experience
- 4–8 years of experience as a Business Analyst in IT Asset Management (preferably Hardware)
- Strong knowledge of ServiceNow HAM Pro / HAM / SAM.
- Understanding of CMDB, Discovery, SCCM, Intune, JAMF, AD integrations.
- Proven experience in process documentation, UAT, stakeholder management, and reporting.
- Knowledge of ITIL processes (especially ITAM, ITSM).
- Excellent communication and analytical skills.
Preferred Qualifications
- ITIL certification (Foundation or higher).
- ServiceNow CSA or CIS-HAM certification.
- Prior experience with large-scale ITAM/HAM rollouts.
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