Hardware Asset Management Analyst

13 hours ago


Pune, Maharashtra, India Claidroid Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

1 Job Description: Business Analyst Hardware Asset Management (HAM)

Role Overview

We are looking for a Business Analyst (BA) Hardware Asset Management with strong ServiceNow exposure. This role will bridge business requirements with technical implementation, focusing on HAM Pro/HAM, CMDB/Discovery, and asset lifecycle management. The BA will gather requirements, design processes, and ensure asset compliance, reporting, and optimization.

Key Responsibilities

  • Work with stakeholders to gather and document requirements for hardware asset management processes.
  • Define, design, and optimize asset lifecycle processes (procurement stockroom assignment retirement/disposal).
  • Support ServiceNow HAM Pro/HAM/SAM modules, CMDB, and Discovery.
  • Develop functional specifications, user stories, process flows, and data models.
  • Collaborate with ITAM, ITSM, and procurement teams to align asset processes with compliance and business needs.
  • Conduct UAT, stakeholder workshops, and ensure smooth implementation.
  • Prepare reports and dashboards on asset utilization, compliance, and financial tracking.
  • Ensure compliance with licensing, contracts, and regulatory standards.

Required Skills & Experience

  • 4–8 years of experience as a Business Analyst in IT Asset Management (preferably Hardware)
  • Strong knowledge of ServiceNow HAM Pro / HAM / SAM.
  • Understanding of CMDB, Discovery, SCCM, Intune, JAMF, AD integrations.
  • Proven experience in process documentation, UAT, stakeholder management, and reporting.
  • Knowledge of ITIL processes (especially ITAM, ITSM).
  • Excellent communication and analytical skills.

Preferred Qualifications

  • ITIL certification (Foundation or higher).
  • ServiceNow CSA or CIS-HAM certification.
  • Prior experience with large-scale ITAM/HAM rollouts.


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