IT Operations Support Specialist

24 hours ago

Sholinganallur, Tamil Nadu, India V2soft Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Position Description:

Client Operations L3 Engineer: We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Must Have Skills: - Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. - Proficiency in PowerShell scripting and automation for troubleshooting - Experience in troubleshooting hardware and software issues. - Ability to communicate technical information effectively and stakeholder management skills. Good To Have Skills: - Experience with Workplace Technology Solutions. - Strong understanding of endpoint management and security. - Demonstrated ability to analyse Net Promoter Score (NPS) feedback to identify and implement opportunities for enhancing the Windows client staging environment

Skills Required:

Microsoft Windows, windows 11, Microsoft Azure

Skills Preferred:

IT Operations, Administration, System Administration

Experience Required:

Specialist Exp: 5+ experience in relevant field

Experience Preferred:

3+ in Windows Client OS Administration and SNOW experience

Additional Safety Training/Licensing/Personal Protection Requirements:

Additional Information :

Roles & Responsibilities: - Intune Administration & Endpoint Management: * Manage and maintain Microsoft Intune for Windows, iOS, and Android devices. * Handle device enrolment, compliance policies, app protection, and configuration profiles. * Troubleshoot and resolve Intune-related issues such as enrolment failures, compliance errors, and software deployment failures. * Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies. * Support Autopilot provisioning and policy enforcement for end-user devices. * Ensure endpoint security and compliance as per enterprise security policies. - Incident Management & Troubleshooting: * Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2). * Work closely with Service Desk / GIM, SME teams, and vendors (Microsoft) for troubleshooting. * Perform root cause analysis (RCA) and contribute to permanent fixes. * Maintain incident logs, documentation, and knowledge base for recurring issues. *

Skill Required: Microsoft Windows, windows 11, Microsoft Azure

5+ Experience

Location - Chennai Preferred

Work Mode: 4 days work from office

Permanent Parent Payroll with V2 soft

POC: Momitha Manna S

Interested Candidate can send your updated resume to:

Notice period: Immediate to 15days

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