ServiceNow Expert

19 hours ago

Bengaluru, Karnataka, India 2352e399-c2c3-4150-ab42-6f87e67616a6 Full time ₹ 12,00,000 - ₹ 20,00,000 per year

Position: ServiceNow Expert

Duration: 6 Months

Location: Remote

Shift Timings: 2 PM – 11 PM

Experience: 4–6 Years

About the Role

We are seeking a ServiceNow Expert with strong hands-on experience across CSM, ITSM, and HRSD modules. The role focuses on workflow configuration, structured data processing, and supporting AI-driven training and automation initiatives. You will work closely with internal teams to deliver scalable ServiceNow solutions that improve operational efficiency.Key Responsibilities

  • Configure, enhance, and validate workflows across CSM, ITSM, and HRSD modules.
  • Manage cases, incidents, requests, SLAs, and knowledge management processes.
  • Work with JSON for structured data authoring and SQL for analysis and validation.
  • Design realistic enterprise scenarios aligned with ServiceNow processes.
  • Prepare structured training datasets to support AI model development.
  • Write clear and effective prompts and process documentation.
  • Coordinate with internal teams and assist in customer-facing discussions as needed.
  • Ensure logical consistency, accuracy, and seamless data flow

Skills and Qualifications

  • 4–6 years of hands-on experience with ServiceNow.
  • Minimum 2 years working specifically on CSM, ITSM, and HRSD modules.
  • Strong understanding of workflows, incidents, requests, SLAs, cases, and knowledge management.
  • Proficiency in JSON authoring and structured data handling.
  • Solid SQL experience for validation and analysis.
  • Ability to design enterprise-oriented functional scenarios.
  • Experience working with AI model training workflows. Strong prompt engineering and analytical capabilities.
  • Excellent communication skills; customer-facing exposure is a plus.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • Certified Implementation Specialist – ITSM (CIS-ITSM).
  • Any one of the following certifications:
  • CIS-CSM
  • CIS-HRSD
  • Exposure to AI / ML workflows and structured training dataset creation.
  • Familiarity with Agile methodologies.
  • Knowledge of prompt engineering

Job Type: Contractual / Temporary

Contract length: 6 months

Pay: ₹100, ₹130,000.00 per month

Experience:

  • Service Now expert : 4 years (Preferred)

Location:

  • Bengaluru, Karnataka (Required)

Work Location: In person

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