Senior Solution Architect

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for sophisticated business problems. Our Industry Solution Architects play a key role in resolving optimal use of our Industry Cloud products in the customer environment.

We are looking for industry experts who are passionate about the digital transformation of Telecom and customer experience. Your responsibility is to understand the customer's business requirements, design, and configure the desired solution.

This is a focused team of industry experts whose mission is to work with our largest and most significant customers and implementation partners to deliver solutions that delight the customers.

The Solution Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Solution Architect will be responsible for understanding the customer's business requirements, and designing the Salesforce Industry-specific Lifes sciences industry solutions

As a Solution Architect, you will become a deep product expert with Industry Lifesciences Cloud applications, and work closely with our sales and delivery teams to ensure customer success.

• Lead functional workshops. Demonstrate leadership skills in solution designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
• Lead the architecture and design of sophisticated Salesforce projects for clients within the Financial Services industry
• Advise customers on the overall enterprise architecture, where Salesforce fits in and assist in developing overall architectural strategy
• Conduct in-depth analysis of requirements and assess the feasibility of various solutions
• Develop roadmaps and provide strategic guidance to clients to ensure alignment between business objectives and solutions
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap
• Manage customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce
• Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the platform and integration tools.
• Anticipate, identify, highlight architectural risks associated with projects to Salesforce and the customer. Manage risk areas in the solution in a proactive manner, and contribute to seeing an issue through to completion
• Provide architectural mentorship and support to project teams, including developers, administrators, and partners

• 10+ years of relevant consulting experience in professional services, designing technology solutions.
• 8+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting
• 8+ years of experience with Cloud and cloud based technologies (not limited to Salesforce platform but ideally Lifesciences Cloud)
• 8+ years of experience with data architecture
• 8+ years in System to System integration, distributed architectures, event driven architecture using common ESB platforms like Mulesoft
• 5+ years of experience with the Lifesciences
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Good to have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) (Good to have)
• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
• OmniStudio Consultant (Good to have)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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