IT Executive

Position Overview

We are seeking a technically proficient IT Executive to manage our IT infrastructure, support ERP software implementation and maintenance, and provide comprehensive technical support to end users. The ideal candidate will serve as the primary point of contact for all IT-related queries and coordinate with vendors for complex technical issues.

Key Responsibilities

ERP Management & Support

• Implement, configure, and maintain ERP software across the organization
• Provide Level 1 technical support to end users for ERP-related queries
• Load and install ERP-related software on user systems
• Work with SQL databases to generate reports, troubleshoot data issues, and maintain database integrity
• Coordinate with ERP vendors for Level 2 and Level 3 support escalations
• Conduct user training sessions on ERP modules and functionality
• Document ERP processes, user guides, and troubleshooting procedures

Technical Support & Infrastructure

• Install, configure, and maintain computer hardware, peripherals, and network devices
• Set up and manage system/server installations and configurations
• Install, configure, and troubleshoot WiFi networks and access points
• Manage network infrastructure including routers, switches, and cabling
• Deploy and manage antivirus software across all systems
• Ensure regular updates and patches for operating systems and applications
• Perform routine system maintenance and backups

User Support & Coordination

• Serve as the first point of contact for all IT-related issues
• Diagnose and resolve Level 1 technical problems promptly
• Log all support requests and maintain ticket resolution records
• Escalate unresolved issues to appropriate vendors and follow up until resolution
• Communicate effectively with end users to understand their technical requirements
• Provide remote and on-site technical assistance as needed

Event Management

• Provide comprehensive IT support during club events and functions
• Set up audio-visual equipment, presentation systems, and connectivity for events
• Ensure WiFi and network infrastructure is robust for large gatherings
• Provide on-site technical support and troubleshooting during events
• Coordinate with vendors for specialized equipment or support during major events

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, or related field

Technical Skills

• Essential: Proficiency in SQL (writing queries, data manipulation, basic database administration)
• Essential: Experience with ERP software implementation and support
• Strong knowledge of Windows Server and client operating systems
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Hands-on experience with hardware troubleshooting and repairs
• WiFi network design, implementation, and troubleshooting
• Server installation, configuration, and maintenance
• Antivirus management and endpoint security
• Software deployment and license management

Professional Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to explain technical concepts to non-technical users
• Customer service orientation with patience and professionalism
• Vendor coordination and relationship management
• Ability to work independently and prioritize multiple tasks
• Willingness to work flexible hours during events and critical situations

Experience

• Minimum 2-3 years of experience in IT support role
• Proven experience with ERP software implementation and support
• Hands-on experience with SQL and database management
• Prior experience managing IT requirements for events is preferred

Key Competencies

• Technical troubleshooting and problem resolution
• End-user training and support
• Vendor management and coordination
• Documentation and knowledge management
• Event technology management
• Proactive system monitoring and maintenance

Work Environment

• Office-based role with occasional on-site support requirements
• Extended hours may be required during club events and system implementations
• Must be available for emergency support as needed

Job Types: Full-time, Permanent

Pay: ₹11, ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance

Experience:

• ERP systems: 3 years (Required)
• IT support: 3 years (Required)
• SQL: 3 years (Required)

Work Location: In person