ServiceNow Platform Owner

Job title
: R ServiceNow Platform Owner

• Location: Hyderabad

Opella is the self-care challenger with the purest and
third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people's hands by
making self-care as simple as it should be
for over half a billion consumers worldwide.

At the core of this mission is our
100+ loved brands
, our
11,000-strong global team
,
our 13 best-in-class manufacturing sites
and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets,
we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at

About The Job
The ServiceNow platform owner is a strong technical expert who will be accountable for end-to-end service delivery. This person must ensure the platform is governed, operated, and maintained to an agreed level of service.

Main Responsibilities

• Represent the service across the organization.
• Play a significant role in achieving overall customer satisfaction for the service.
• Lead technical assessments to improve systems, processes, integrations, tools, etc.
• Work closely with other stakeholders (local or outsourced) to define and oversee different initiatives related to the platform or its components. In such cases, the platform owner is also responsible for clearly communicating, defining, and quantifying each step, as well as establishing concrete deadlines for each milestone and deliverable.
• Assist with technical problem-solving if required.

About You
Technical background required

• 5+ years of hands-on experience as a ServiceNow Administrator, with a proven track record of managing and optimizing the platform.
• In-depth understanding of ServiceNow architecture, including database structure and application design, allowing you to build and maintain scalable solutions.
• Proficiency in debugging and troubleshooting complex issues within the ServiceNow platform, ensuring high system reliability and performance.
• Well-versed in ServiceNow best practices, coding standards, and security guidelines, consistently delivering high-quality, compliant solutions.
• Strong background in developing and maintaining integrations with third-party systems, utilizing REST/SOAP APIs, JDBC, LDAP, SSO, and other relevant protocols to ensure seamless interoperability.
• Expertise in JavaScript, HTML, CSS, and other web development technologies is a plus, enabling you to customize and enhance ServiceNow applications effectively.
• Experience in migrating or splitting ServiceNow applications is a plus.

Soft Skills Required

• Demonstrated ability to lead and inspire technical teams, fostering a collaborative and productive work environment.
• Exceptional verbal and written communication skills, with the ability to clearly convey complex technical concepts to non-technical stakeholders.
• Proficiency in preparing detailed reports and presentations for leadership, ensuring transparency and understanding of network initiatives and their impact.
• Ability to think strategically, foreseeing potential challenges and developing proactive solutions.
• Strong problem-solving skills, with a creative and analytical approach to overcoming obstacles and finding effective solutions in a dynamic environment.
• Commitment to ongoing personal and professional development, staying abreast of the latest industry trends and technological advancements.

Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.
We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things

All In Together:
We keep each other honest and have each other's backs.

Courageous:
We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed:
We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple:
We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.