Reliability Engineer

AVP, Reliability Engineer, EIS(L10)

Job Description:

Role Title: AVP, Reliability Engineer, EIS(L10)

COMPANY OVERVIEW:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women talent.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Enterprise integration Services team plays pivotal role in connecting different Systems and applications within an organization. This team specializes in designing, implementing, and maintaining integration solutions that enhance business functionality.

Synchrony Middleware is critical application for supplying data to different backend, front-end systems & Synchrony applications.

Role Summary/Purpose:

The AVP, Reliability Engineer – Enterprise Integration Services plays a pivotal technical role within Synchrony Financial in successfully providing technical expertise to the EIS Applications & its components that includes Java Spring-Boot, OpenSSL, ITX, MQ. Additional responsibilities include leading the development and the production support of Synchrony's EIS Services by creating and developing thoughtful solutions to anticipate bugs and maintain operational excellence

Key Responsibilities:

• Develop, maintain, and optimize highly reliable software solutions using Java for enterprise applications.

• Define and implement strategies to improve system reliability, availability, and performance across application infrastructure.

• Maintains close coordination with developers and Solution Architects to streamline and expedite deployment practices​.

• Continuous seeking the opportunities to enhance product or services through process improvements.

• Keenly monitors deployment issues to address with immediacy​, identify the root causes of failures/issues and developing corrective actions to prevent recurrence.

• Serves as a Solution Engineer to support non-functional requirements in the development, deployment, and ongoing tuning, as necessary.

• Troubleshoot and resolve technical issues related to the platform. Create support tickets and work with IBM as needed. Apply and promote patches.

• Installation, configuration, and administration of Server set-up and management.; Infrastructure and Environment migrations

• Perform detailed code reviews to ensure quality, performance, and maintainability.

• Provide on-call support periodically throughout the year to ensure system reliability and incident response.

• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command.

Required Skills/Knowledge:

• Strong Experience with Java, Springboot, DevOps, and Agile based Development.

• Good knowledge of IBM WebSphere / MQ clustering and administration

• Good knowledge of IBM ITX including Design studio, setup, and implementation.

• Experience with deploying IBM ITX/WTX (WebSphere transformation extender) and IBM MQ in Kubernetes containers.

• Experience with cloud-based environments (AWS, GCP, or Azure) and associated container management tools.

Desired Skills/Knowledge:

• Working knowledge of containerization platforms such as Docker, and experience with Kubernetes orchestration.

• Should have good knowledge of RESTful design, SOAP APIs , and API specifications like Open API(Swagger)

• Strong working knowledge of the Financial Industry and Consumer Lending

• Desire to work in a dynamic, fast paced environment.

• Excellent interpersonal skills with ability to influence clients, team members, management, and external groups.

Eligibility Criteria:

Bachelor's Degree and 5+ years relevant experience in Information Technology, or in lieu of a degree 7+ years relevant experience in information Technology.

Work Timings: 2:00 PM to 11:00 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees can apply

Grade/Level: 10

Job Family Group: