Operations Analyst

2 days ago

Hyderabad, Telangana, India CDK Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year

The Operations Analyst is a highly motivated, team-oriented individual who works closely with team leadership, functional leaders and employees to monitor metrics across channels, follows defined processes and takes corrective action to support functional outcomes. Reacts to changing business patterns in a way that will position CDK to deliver process excellence and adoption throughout the organization. The primary function of the Operations Analyst is to ensure accuracy and compliance of processes execution for a function or region that results in measurable performance and identification of areas for optimization. This position is empowered to make decisions to achieve business objectives .

Position Responsibilities & Essential functions

  • Salesforce (SFDC) Management:
  • Serve as the subject matter expert for all SFDC processes and data related to the Customer Success team.
  • Design, build, and maintain advanced reports and dashboards in SFDC to track key performance indicators (KPIs) such as Net Revenue Retention (NRR), Gross Revenue Retention (GRR), churn, product adoption, and customer health.

  • Manage custom objects, fields, formulas, validation rules, and workflows within SFDC to support CS business requirements.

  • Process & Strategy:

  • Partner with CS leadership to translate strategic objectives into operational processes within our tech stack.
  • Identify opportunities for process automation to improve the efficiency of the Customer Success Manager (CSM) team.
  • Data Analysis & Insights:
  • Analyze customer data to identify trends, risks, and opportunities, presenting findings and recommendations to CS leadership.
  • Develop and maintain a comprehensive customer health scoring model by synthesizing data from multiple sources.
  • Support forecasting for renewals, churn, and expansion opportunities.
    • Collaborate with Sales Ops and IT to optimize the integration architecture for scalability and performance.

Totango & SFDC Integration:
- Own and manage the end-to-end data integration between Salesforce and Totango, ensuring data integrity, accuracy, and timeliness.
- Troubleshoot and resolve synchronization issues, mapping discrepancies, and data flow errors between the two platforms.

Qualifications

Minimum:

  • Salesforce Administrator (Preferred - Certified)
  • Salesforce Reports and Dashboards
  • Automation : Building and maintaining workflows, process builder flows.

  • Establish Integration between Salesforce and other platforms

  • Strong documentation skills

Preferred :

Education /Experience

Minimum:

Preferred:

  • 3-5 Years of experience as Salesforce Administrator

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

  • Analyst – Sales Operations

    7 days ago

    Hyderabad, Telangana, India Sumbark IT Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Analyst – Sales OperationsLocation: Bangalore and Hyderabad, (Onsite) India.Experience: 1–2 YearsMode of Interview: Face-to-Face.About the RoleWe are looking for a motivated and detail-oriented Analyst – Sales Operations to join our growing team in Bangalore. This position is well suited for individuals who have prior experience in technical...

  • Analyst - Sales Operations

    7 days ago

    Hyderabad, Telangana, India Sumbark IT Solutions Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Title: Analyst – Sales OperationsLocation: Bangalore and Hyderabad, IndiaExperience: 1–2 YearsMode of Interview: Face-to-FaceAbout the RoleWe are looking for a motivated and detail-oriented Analyst – Sales Operations to join our growing team in Bangalore. This position is well suited for individuals who have prior experience in technical...

  • Data Operations Analyst

    2 days ago

    Hyderabad, Telangana, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionYou are a strategic thinker passionate about driving solutions in Fund Servicing Analyst . You have found the right team. As a Fund Servicing Analyst within JPMorganChase, you will play a crucial role in our fund servicing operations. Your primary focus will be on executing routine transactions and collaborating with various teams. You will also...

  • Data Operations Analyst

    2 days ago

    Hyderabad, Telangana, India JPMorgan Chase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    You are a strategic thinker passionate about driving solutions in Fund Servicing Analyst . You have found the right team. As a Fund Servicing Analyst within JPMorganChase, you will play a crucial role in our fund servicing operations. Your primary focus will be on executing routine transactions and collaborating with various teams. You will also apply your...

  • Analyst, Revenue Operations

    2 days ago

    Hyderabad, Telangana, India Reveal-Brainspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sales & Marketing Hyderabad, IndiaJob DescriptionPosition: Revenue Operations AnalystReports To: Revenue Operations Senior ManagerLocation: Hyderabad, IndiaPosition SummaryThe Revenue Operations Analyst is responsible for driving sales process effectiveness and productivity. This role will support the structure and integrity of the revenue teams' data,...

  • Business Operations Analyst

    4 days ago

    Hyderabad, Telangana, India ORBCOMM Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Join Us as a Business Operations AnalystAre you ready to make a significant impact in an innovative environment? At ORBCOMM, we're on the hunt for a Business Operations Analyst who thrives in a fast-paced, agile setting. This role is not just about managing customer processes; it's about transforming ideas into action and driving our mission forwardWhy...

  • Business Operations Analyst

    2 weeks ago

    Hyderabad, Telangana, India Orbcomm Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Join US as a Business Operations Analyst Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we're on the hunt for a Business Operations Analyst who thrives in a fast-paced, agile setting. This role is not just about managing customer processes; it's about transforming ideas into action and driving our mission forwardWhy...

  • Security Operations Center Analyst

    2 days ago

    Hyderabad, Telangana, India Eniac Systems, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We Are Hiring – SOC Analyst (L2)Work Location:Bangalore, KA / Hyderabad, TGExperience:4–6 YearsSkill Required:MSS – Security Operations Center (SOC)Job Title:Analyst (SOC – L2)Role OverviewWe are seeking an experiencedSOC L2 Analystto join our cybersecurity detection & response team. The role involves monitoring, analyzing, and responding to security...

  • Revenue Operations Analyst

    2 weeks ago

    Hyderabad, Telangana, India Nasuni Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Revenue Operations Analyst (Salesforce & GTM Analytics)Nasuni - Hyderabad:  3 Days Hybrid onsite, 2 days remoteAbout Nasuni: Nasuni is a profitable, growing SaaS data infrastructure company reinventing enterprise file storage and data management in an AI-driven world. We power the data infrastructure of the world's most innovative enterprises. Backed by...

  • Senior Analyst Operations Intelligence

    15 hours ago

    Hyderabad, Telangana, India Electronic Arts (EA) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.About The...