Product Solutions Manager

Role: Solution Lead/Analyst

Location: Noida, India

Who We Are: SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers.

At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future- ready.

A Couple of Pointers:

• We are the fastest growing company with over 420+ clients and 1550+ employees.

• Our clientele is based out in the USA, Europe, Canada, Australia, Asia Pacific, Middle East

• Our platforms engage millions of global users, and we keep adding millions every month.

• We have been awarded 150+ accolades to date. Our clients are continually awarded by industry analysts for implementing our award-winning product.

• We have been featured by Forbes, Wall Street Journal, LA Times for our continuous innovation and excellence in the industry. Who we are looking: We are looking for a talented and self-driven individual to accelerate our efforts and be a major part of our high-quality culture. A successful professional can help create a high employee engagement and commitment within the organization.

Job Responsibilities:

Product Delivery & Techno-Functional Mindset:

• A track record of shipping high quality Enterprise or SaaS products

• Understanding of industry trends, market proposition, and competitive benchmark

• Experience in web/mobile applications and interfaces with modern UX/UI patterns

• A techno functional mindset that allows you to solution the problem technically and functionally
• Experience in 3rd party integrations with understanding of technical concepts and architecture

• Get involved in the planning and analysis phase of the product lifecycle

• Advanced analytical, problem solving, research, and time management skills

Requirement Gathering & Documentation Skills:

• Evaluates requirements against existing business and system processes

• Creates models to identify, validate, document, and communicate business requirements and organize them into a comprehensive and understandable "to-be" state to ensure that the client understands both the requirements and the results of changes to the system(s)

• Create business requirement document (BRD)/ system specification documents (SSD), prototypes, workflow diagrams, use case diagrams, stories etc.

• Identify opportunities to improve existing business and system processes Ability to understand and articulate end-to-end scenarios technically and functionally

Stakeholder Management & Delivery Coordination:

• Partnering with stakeholders and subject matter experts to fully understand business needs to effectively gather and document business requirements

• Provides detailed walkthrough sessions to all Stakeholders (internal & external) for gathered requirements

• Assist Quality Management team to make sure deliverables are always at par with defined standards of the product.

• Assist all Stakeholders (internal & external) for seamless execution of User Acceptance testing phase and drive triage meetings for all logged issues

• Communicates technical issues to non-technical users/clients or controls all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately

• Works with Customer Support, Training and Documentation teams to confirm that documentation reflects how the software functions

Education & Experience:

• MBA with 5 years of industry experience from A School

• Bachelor's degree in BTECH computer science or MCA or MBA in Finance.

• Prior experience in product company

Required Skills:

• Problem Solving and strong Decision Making

• Must have knowledge of Microsoft Excel.

• Outstanding communication and presentation skills

• Ability to architect and drive change

• Ability to lead in a global, matrix environment

• Degree in computer science or a similar field.

• Client management skills.

Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining a passionate work environment while fostering innovation and creativity. At SEW, we firmly believe that each individual contributes to our success and in return, we provide opportunities from them to learn new skills and build a rewarding professional career