Staff Site Reliability Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone's pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction,we are in 200+ countries.  

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.

What are the responsibilities of Staff Site Reliability Engineer?

• Prime responsibility of Staff Site Reliability Engineer is to make sure that the environment is secure and safe. All security findings should be remediated within required resolution date defined by governance.

• We do not allow outage, even for a second. If any issue happens, as owner of the environment we do the needful to make sure those environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.

• As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.

• We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities and will continue to do the same until environments become auto-heal.

• If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start interaction with product developer to sketch out planning for production.

• As our business is running round the clock, we work in shift and synchronize with multiple locations and multiple tracks (sub team).

• We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team.

• As Senior member of the team, Senior member is technical mentor for rest of the team.

• Adopt GenAI to work for each flow to minimize human interaction.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:-

• 8+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:-

• Engineering degree in IT or Computer Science
• Having 8+ years of IT experience with expertise in DevOps, Build and release Engineering, Cloud Infrastructure and Automation, Tech support.
• Ability to work as team player
• Good written and communication skills
• Punctual to office time and work
• Great with problem solving and troubleshooting
• Ability to effectively prioritize and coordinate
• Ability to learn fast and implement latest technology trends in the Industry
• Good understanding of CI CD technologies.
• Core Skills on Dockers, DevOps, Linux.
• DevOps experience with Jenkins, Ansible, Docker, Kubernetes.
• Good experience in java-based web applications
• Implementing CI CD process
• Expertise in Trouble shouting on java applications in Tomcat services and Web application in Apache.
• Good Exposure on Virtualization and Containers (Docker).
• Ability to build deployment, build scripts and automated solutions using scripting languages such as Shell scripting (Bash), Java Script, Python, Other
• Worked with Docker and created multiple containers and images and had experience on writing the Docker file
• Created the deployments, services, and ingress flows for the application setup in the Kubernetes cluster.
• Participated in release level discussions and gone through the total SDLC and Agile methodology
• Support On-Call for all DevOps activities.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.