system engineer

3 days ago

Gurgaon, Haryana, India Weekday AI (YC W21) Full time

This role is for one of the Weekday's clients
Location: NCR

JobType: full-time

This role focuses on providing high-quality technical support with a strong emphasis on understanding, analyzing, and troubleshooting APIs and SDKs. You will act as a bridge between technical systems and users, ensuring smooth integration, issue resolution, and optimal usage of platform capabilities. The position requires analytical thinking, hands-on problem-solving, and the ability to dive deep into technical documentation and API behavior to support internal and external stakeholders effectively.

Requirements
Key Responsibilities

  • Provide technical support for API- and SDK-based integrations, ensuring issues are diagnosed and resolved efficiently
  • Analyze, inspect, and dissect APIs to understand request/response flows, authentication methods, and data structures
  • Assist customers or internal teams in debugging API-related issues, including error handling, performance concerns, and integration challenges
  • Collaborate closely with engineering and product teams to escalate complex technical issues and relay actionable feedback
  • Review technical documentation and help improve clarity, usability, and accuracy based on real-world support scenarios
  • Guide users on best practices for API consumption, SDK usage, and integration workflows
  • Maintain detailed records of issues, resolutions, and recurring patterns to improve support processes
  • Ensure timely communication and resolution while maintaining a high standard of technical accuracy and professionalism

What Makes You a Great Fit

  • You have a strong understanding of APIs, SDKs, and how modern software systems integrate
  • You are comfortable breaking down API calls, reading logs, and interpreting technical documentation
  • You possess excellent problem-solving skills and enjoy troubleshooting complex technical issues
  • You can clearly explain technical concepts to both technical and non-technical stakeholders
  • You are detail-oriented, methodical, and proactive in identifying root causes rather than surface-level fixes
  • You thrive in collaborative environments and work well with engineering, product, and support teams
  • You bring a customer-focused mindset while maintaining strong technical depth

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