Systems Engineer
5 days ago
IMEA (India, Middle East, Africa)
India
LIXIL INDIA PVT LTD
Employee Assignment
Not remote
Full Time
2 June 2025
Lixil India is Hiring for System Engineers - Global IT Operations Center at Gurgaon Location
This Position Will Be Responsible For
- Continuously monitor system alarms from all kinds of IT devices in LIXIL
- Respond to critical and major system alarms on a 24x7 basis
- Follow documented processes and procedures to resolve common issues related to software, hardware, and networks
- Escalate complex or unresolved issues to Tier 2 or Tier 3 support as needed
- Maintain accurate and detailed records of user interactions and troubleshooting steps in the ticketing system
- Provide monitoring and KPI reports regularly and upon request
- Ensure adherence to SLAs (Service Level Agreements) and other performance metrics
- Participate in training and development to stay updated on new technologies and procedures
- Collaborate with other Digital team members to ensure seamless support operations
- Set up and maintain alarm monitoring tools and KPI dashboard under the supervision of senior engineers
- Handle and solve IT simple incidents by referring SOPs or KEDB (Know Error Database)
- Handle and solve IT simple tasks by referring SOPs or KEDB (Know Error Database)
Qualifications
- High school diploma or equivalent; a degree in Information Technology or a related field is a plus
- Experience in a customer service or technical support role
- Excellent communication skills, ability to explain technical concepts to non-technical users
- Strong problem-solving skills and the ability to follow documented procedures
- Basic understanding of computer systems, networks,
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