Current jobs related to Custom/CRM Applications Practice Head - Hyderabad, Telangana - Sutherland

  • Custom/CRM Applications Practice Head

    3 weeks ago

    Hyderabad, Telangana, India, Telangana Sutherland Full time

    Responsible for developing and delivering innovative, Digital solutions enabled through Packaged Applications that drive large-scale business transformation. This client-facing role blends strategic vision, solution development, and practice leadership to build domain-centric offerings while interpreting and aligning client needs with standardized solution...

  • CRM Head

    5 days ago

    Hyderabad, Telangana, India Trispoke Managed Services Pvt. Ltd. Full time

    We're Hiring: CRM Head – HyderabadAre you a results-driven CRM specialist from the industrial or manufacturing sector? Join our team as CRM Head and lead initiatives to enhance customer satisfaction, drive retention, and boost sales growth. We're seeking someone experienced in customer lifecycle management, CRM strategy, and cross-functional leadership....

  • ServiceNow Practice Head

    2 weeks ago

    Hyderabad, Telangana, India Tquanta Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position OverviewWe are looking for an experienced ServiceNow Practice Head / Architect to build, lead, and scale our ServiceNow practice. This role requires deep technical expertise, strong leadership abilities, and hands-on experience in designing and developing ServiceNow applications, integrations, and Marketplace-ready APIs. You will be responsible for...

  • CRM Head

    3 days ago

    Hyderabad, Telangana, India HRD House Full time

    Candidate will be working at Hyderbad for reputed pharma company and will be responsible for handling marketing and CRM support.He will implement and develop the organizations CRM strategyDevelop the CRM department structure and hire team for the same.Strong data analysis skills to track and evaluate CRM performance.Evaluate CRM customers based on potential...

  • Practice Head-New Age-CX

    3 days ago

    Hyderabad, Telangana, India Wipro Full time

    Job DescriptionJob Title: Practice Head-New Age-CXReq Id: 91606City: HyderabadState/Province: TelanganaPosting Start Date: 11/3/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...

  • Head of Applications

    7 hours ago

    Hyderabad, Telangana, India Prayagh Consumer Care Pvt Ltd Full time

    Role Description:The Head of Applications is responsible for the implementation and support of SAP S/4 HANA and other applications services This position is operationally responsible for ensuring the availability of application and strategic planning for all applications. overall responsibility for Business process planning and deployment of systems for...

  • MS CRM + Framework

    5 days ago

    Hyderabad, Telangana, India Talent Worx Full time

    Talent Worx is seeking a skilled MS CRM + Framework Consultant to join our innovative team. In this role, you will be responsible for implementing and optimizing Microsoft Customer Relationship Management (CRM) solutions, leveraging the latest frameworks to enhance business processes and customer engagement. Your primary focus will be to configure and...

  • Crm Specialist

    9 hours ago

    Hyderabad, Telangana, India R.S Brothers Full time

    Role & responsibilitiesJob Title: CRM ManagerAbout Us: RSB Retail India Ltd is a leading retail textile company specializing in Mens, Ladies, Kids & Pattu Sarees etc. With a strong commitment to quality and customer satisfaction, we strive to provide the best shopping experience for our customers.Position Overview: We are seeking a dynamic and experienced...

  • Head of Customer Success

    2 weeks ago

    Hyderabad, Telangana, India Hala Mobility Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:We are seeking a dynamic and strategic Head of Customer Success to lead our Customer Success team, driving customer satisfaction, retention, and growth. This role is pivotal in ensuring our customers achieve their desired outcomes while maximising the value they receive from our products/services.Key Responsibilities:Develop and execute the...

  • CRM Architect

    2 weeks ago

    Hyderabad, Telangana, India Thought Frameworks Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Title: CRM ArchitectPreferred Location: Hyderabad, IndiaFull-time | WFO | 5 DaysExperience Level : 7+ YearsThe Digital Hub India Team seeks a dynamic CRM Architect to propel our innovations forward. As Sales & Marketing COE you are responsible for enabling all business units who adopt Salesforce, MS Dynamics, Sage and other products –As part of our team,...

Custom/CRM Applications Practice Head

3 weeks ago

Hyderabad, Telangana, India Sutherland Full time ₹ 15,00,000 - ₹ 60,00,000 per year

Responsible for developing and delivering innovative, Digital solutions enabled through Packaged Applications that drive large-scale business transformation. This client-facing role blends strategic vision, solution development, and practice leadership to build domain-centric offerings while interpreting and aligning client needs with standardized solution frameworks.

The role will be responsible to lead, build, and scale our enterprise COTS product offerings across ERP, CRM, and ITSM/ITOM domains. This role requires a deep understanding of packaged applications like Microsoft D365, ServiceNow, ManageEngine, and Salesforce, Zendesk and others. The ideal candidate will drive the practice's growth through capability building, solutioning, strategic alliances, pre-sales support, and client delivery oversight

Engage cross-functional teams, form strategic alliances, and leverage emerging technologies, including platforms, automation, and analytics, to deliver measurable outcomes and a competitive edge in the marketplace. The role requires a deep understanding of industry trends, an ability to translate client requirements into comprehensive solutions, and strong collaboration across sales, service delivery, and other partners to ensure seamless execution.

This position demands extensive experience in service delivery, solution planning, digital transformation, and global matrix team leadership. The successful candidate will have a proven track record in managing complex deal shaping, cost modelling, coupled with the ability to manage virtual teams in a dynamic, fast-paced environment. Strong analytical, communication, and leadership skills are essential, with flexibility to travel and work across time zones as needed.

Key Responsibilities
:

  • Practice Strategy & Development
    : Define the vision, roadmap, and structure for the packaged applications practice. Establish and scale capabilities across Microsoft powerapps, ERP , ServiceNow (All apps) and similar applications, CRM (Salesforce, Zendesk, LivePerson, MS Dynamix), and other horizontal COTS platforms. Develop reusable assets, accelerators, frameworks, and establish best practices across the practice and delivery teams.
  • Solution Development & Presales
    : Lead the creation of industry-specific digital solutions by collaborating with internal teams and forming strategic alliances & robust partner ecosystem with OEMs and ISVs to co-sell and jointly deliver solutions. Support sales and business development teams with domain expertise, RFP responses, and proposal creation. Create solution architectures, pricing models, and implementation plans tailored to customer needs.
  • AI Strategy and Innovation
    : Ensure each area has a AI driven strategy and layer all parts of the solution with AI.
  • Delivery Oversight & Governance:
    Provide strategic oversight to ensure successful delivery of packaged application programs. Set up CoEs (Centers of Excellence) for each sub-domain with delivery governance and KPI tracking. Help with delivery challenges, resource fulfilment challenges and ensure consistent client satisfaction and retention.
  • Competency & Capability Building
    : Lead recruitment, training, and competency development for Practice. Create role-based learning paths and certification plans in collaboration with OEMs. Move to the AI Enabled roles for every single practice and lead the charge to transform every single person working in the area.
  • Market Intelligence
    : Stay informed on industry trends, competitor activities, and emerging technologies to develop forward-thinking solutions that meet market demands.
  • Approvals Management
    : Ensure timely internal approvals on solutions & coordinate internally with various teams for practice only opportunities to ensure that the proposed solutions are accurate, feasible, and compliant with organizational policies.
  • Client Engagement
    : Conduct discovery sessions, perform due diligence, and deliver detailed reports that provide insights and recommendations for client solutions.
  • Matrix Team Leadership
    : Manage a matrix team of senior experts, fostering collaboration across functions such as solutions, digital tools, automation, and transition capabilities.
  • Stakeholder Collaboration
    : Support and influence sales, service delivery, and support teams to craft compelling client propositions and win new business.
  • Flexibility & Travel
    : Be available to travel and work across different time zones as needed to support global client engagements.

Qualifications

  • 20+ years of experience in service delivery, transition, or transformation within large-scale, global organizations managing complex, multi-functional projects and teams.
  • 8+ years of experience in managing or scaling enterprise application practices.
  • Proven experience across multiple COTS products, especially SAP, Oracle, D365, Salesforce, ServiceNow. Proven experience in developing and executing technology-driven solutions.
  • Strong business acumen with a track record of achieving revenue and margin targets.
  • Ability to lead cross-functional global teams and build strong stakeholder relationships in a in a dynamic global environment.
  • Strong financial acumen, with the ability to work with financial models to address proposed solutions, including pricing models, cost levers, and P&L computations.
  • Expertise in translating client requirements into tailored solutions that align with standardized offerings and delivery models.
  • Excellent communication skills, both written and oral, with the ability to interact effectively with senior stakeholders, clients, and cross-functional teams.