Benefits Administration Services Associate III

2 days ago

Hyderabad, Telangana, India Conduent Full time US$ 60,000 - US$ 1,20,000 per year
  • Improves participant decision-making process by advising participants on plan provisions.
  • Responds to client-specific inquiries, including telephone and web correspondence.
  • Completes transactions related to customer inquiries with limited supervision.
  • Meets timeliness and accuracy standards.
  • Documents calls by creating detailed notes in the case management system.
  • Completes callbacks in a timely manner and escalates as appropriate.
  • Adheres to call center metrics and guidelines within established procedures.
  • Assists junior employees by answering questions or taking escalated calls with guidance.
  • Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
  • Explains the appropriate participant forms and provides guidance on completion.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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