Benefits Support Services Analyst

5 days ago

Hyderabad, Telangana, India TriNet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. Bachelor's/Master's degree in Human Resources, Business Administration, or related field (preferred) Equivalent experience in HR operations or benefits administration will be considered Minimum 2 years of experience in employee benefits or HR support roles Familiarity with PeopleSoft or similar HRIS platforms is a plus Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong verbal and written communication skills Ability to de-escalate and resolve issues independently Analytical thinking and attention to detail Strong interpersonal and customer service orientation Time management and organizational skills Ability to manage multiple tasks and meet deadlines Adaptability to changing systems and processes Active listening and problem-solving skills Ability to work independently and meet critical timelines Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems Conduct research and resolve mid- to high-complexity benefits-related tasks, escalating when necessary Process mid- to high-complexity PeopleSoft benefits events Make outbound calls to clients/WSEs for follow-ups or benefits renewal support Audit peer work to ensure accuracy and consistency in benefits processing Mentor and train colleagues on phone/chat handling and case research Work in a clean, pleasant, and comfortable office work setting.

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