Manager - Retail Store Operations
19 hours ago
Role
Store Manager
Job Level/ Designation
M1
Function / Department
Retail
Location
Faridkot
Job Purpose
- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
- Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
Sales
- Achieve TNPS & EQ.
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers' purchase decisions
- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store
RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
- Manage higher retention and achieve customer satisfaction for walk-in customers
Store Management
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate product placement & displays at store
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Must have technical / professional qualifications
• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management.
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