Sr. .Net Application Support Analyst

1 day ago

Hyderabad, Telangana, India IDESLABS PRIVATE LIMITED Full time

Responsibilities:

  • Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
  • Engage in ITIL\ Incident Management\ SLA\ Problem Management and Release Management Process on day-to-day operations
  • Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
  • Perform health checks twice a day
  • To create, update, amend relevant production support documentation
  • To use firm standard support tools and processes.
  • To provide weekend support or off business hours support, if needed.
  • Managing releases - deploy code/configuration change into the pre & production environments
  • To work as strong team player mentoring team
  • The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection.
  • Prevention relies on ensuring that hardware changes or additional modules do not interrupt an applications function.
  • Correction is the continual monitoring and fixing of issues that arise, including bug fixes.
  • Adaptation is the modification of applications to comply with new standards and new systems.
  • Perfection is the improvement of application/infrastructure to enhance performance or reliability.

Skill set:

  • Required Experience 5-8 years of DotNet Developer with Application Support experience
  • Strong Debugging / Analytical skill
  • Public Cloud Azure experience (preferable)
  • Exposure to Client-side JavaScript , HTML frameworks , CSS.
  • Server-side frameworks (MVC / IIS)
  • Scripting VB.Net , C#.NET, ASP.NET
  • Experience with WCF / Microservices / Rest services / Soap / XML
  • Exposure to database knowledge SQL
  • Windows server knowledge (preferable)
  • Knowledge on Finance / Banking domain (preferable)
  • Basic knowledge of code repository (git hub) and Jenkins
  • Knowledge of APM tools Control M , App Dynamics will be a add on
  • Knowledge of Service Now will be a add on
  • Working within ITIL standards and structured, formal environments - ITIL qualifications Beneficial

Additional Information

Professional Attributes

  • Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summaries key messages
  • Ability to priorities, sense of Urgency
  • Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions
  • Pragmatic, able to adapt to various situations and applications, ready to work under pressure
  • Ability to inspire co-operation and co-ordinate activities across teams
  • Willingness to accurately document and share information with global peer group

Rotational Shift and need to login early AU Hrs morning (i:e 4:00 AM IST)

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