AVP - AI Research

Position Title: AVP or Senior Director - India

About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Position Summary
POSITION SUMMARY AND PRIMARY RESPONSIBILITIES

AVP/Senior Director - AI Delivery will be a seasoned leader with 20+ years of experience, responsible for overseeing the successful delivery of AI-driven solutions across the organization. This role plays a vital role in heading part of AI practice/Platform portfolio and drive P&L in alignment to the organization goals. Responsible for complete lifecycle from business intake (presales – Proactive & reactive) to delivery (Internal and billable) and post delivery support across the verticals aligned. This role demands a deep technological expertise in AI, Machine Learning (ML), Generative AI (Gen AI), Intelligent Automation and related technologies, along with a solid foundation in cloud platforms such as Azure, AWS, and Google Cloud AI/ML services. The ideal candidate will lead a diverse, cross-functional team of AI/ML engineers, data scientists, AI Architects, and developers to design, deploy, and optimize intelligent systems, ensuring high performance, scalability, and operational excellence. The Director will be accountable for managing stakeholder expectations across clients, internal teams, partners, and vendors, while also driving innovation and maintaining a strategic vision for AI and automation initiatives. This role requires a mix of technical depth, strategic thinking, and strong leadership, with an emphasis on delivering high-quality AI solutions at scale. The candidate should be a collaborative leader, enthusiastic about driving the future of AI technologies and automation and focused on achieving business value through these innovations.

Responsibilities

• New AI Tech research
• Publish Periodic AI research paper for Tech Folks
• Publish Period Market Facing AI Research paper
• Experiment with new AI tech
• Help democartize new AI tech to large data science community

PEOPLE MANAGEMENT -

• Leadership: Strong team management and stakeholder engagement skills, with experience in delivering large-scale AI/ML projects.
• Program management skill – Team & delivery management, Stakeholder and financial mgmt. Strong proficiency in design, development, maintenance, and support of AI systems.
• Technical Expertise: Deep knowledge of AI/ML technologies, including Generative AI, Agent frameworks, Semantic Search, OCR, and Intelligent Automation, with expertise in cloud platforms (Azure, AWS, Google Cloud).
• AI/ML Delivery: Proven experience in AI model development, deployment, and optimization using frameworks like TensorFlow, PyTorch, and scikit-learn.
• Data Science & Analytics: Expertise in statistical analysis, machine learning algorithms, and model validation.
• Tools & Platforms: Proficiency with cloud services, Python for AI/ML, DevOps tools, AI frameworks, and data management (SQL/NoSQL/GraphDB).

POSITION SPECIFICATIONS

Bachelor's degree in computer science, Information Technology, Electronics Communication. Other branches of engineering with proven skills through past experience / projects can also apply.