Learning Platform Specialist

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• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, "Web-based Digital Health" category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM) We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

ModMed is hiring Our growing Learning & Development (L&D) team is seeking a highly organized and detail-oriented Learning Platform Specialist to focus on the administration of our internal learning platforms. This role will be instrumental in ensuring the smooth operation and optimal usage of our Learning Management System (LMS), Docebo, and our Learning Experience Platform (LXP), LinkedIn Learning. This position would be perfect for a junior LMS administrator with a passion for technology and learning, and a proven ability to manage operations, troubleshoot issues, and support global teams.

Your Role:

• The primary focus of this role will be the administration, maintenance, and support of our learning platforms.

  Learning Platform Administration 

  • Support the internal administration of our Learning Management Systems and Learning Experience Platforms (Docebo, KnowBe4, LinkedIn Learning, and Hone), including active user management, system configuration, course uploads, learner enrollment, and platform notifications.
  • Serve as the primary point of contact and troubleshoot employee tickets regarding internal learning platform issues.
  • Develop and implement standard processes for group and campaign management, automated course enrollment, and completion tracking.
  • Assist in maintaining accurate and up-to-date training records in partnership with the expanded Learning team and relevant stakeholders.
  • Develop and maintain Standard Operating Procedure (SOP) documentation for all internal platform processes and procedures.

   Content Management and Team Support

  • Maintain a centralized repository for training resources and project folders, ensuring clear and easy access and version control.
  • Assist in gathering and organizing data from learning platforms and training surveys to support learning metrics and quarterly reporting.
  • Actively engage in team efforts to support talent development and grow the culture of learning at ModMed.
  • Develop and maintain updated employee-facing FAQs and relevant support documentation.

Skills & Requirements:

• • Education: Bachelor's degree in Computer Science, Information Systems, Educational Technology, HR
  • Minimum of 3 years of active experience in an L&D function, HR, or other corporate training environment.
  • Proven hands-on experience as an administrator or power-user of a Learning Management System (LMS).
  • Familiarity with HTML/CSS for customizing the LMS user interface and troubleshooting content display issues.
  • Knowledge of SCORM and xAPI standards for uploading courses and tracking third-party course content.
  • Highly developed attention to detail and excellent business English communication skills, verbal and written.
  • Willingness to work 12:00 PM to 9:00 PM IST to overlap with global teams, on-site Monday through Thursday.

  Highly Prioritized Skills

  • Direct experience with Docebo (LMS)
  • Experience managing learning paths and content on a Learning Experience Platform (LXP), LinkedIn Learning.
  • Experience working with international teams and cross-cultural collaboration.
  • Experience using collaborative tools, including Google Docs, Slides, Sheets, and Slack.
  • Experience and enthusiasm for using AI at work, such as Google Gemini.

ModMed Benefits Highlight:  At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ). Please check senders' email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.