Manager - Property

2 days ago

Delhi, Delhi, India Cushman & Wakefield Full time

Purpose of the role in 1-2 sentences

A property manager with a hotel background in a luxury residential property ensures five-star service standards, seamless operations, and elevated resident experiences while safeguarding the propertys value.

About the Role:

Delivering Hospitality-Level Service:

  • Residents expect the same personalized attention as hotel guests.
  • A manager with hotel experience brings concierge-style service, attention to detail, and guest relations expertise.

Maintaining Impeccable Standards:

  • Luxury properties demand flawless upkeeplandscaping, housekeeping, security, and amenities must always be pristine.
  • Hotel-trained managers are skilled in maintaining high operational standards.

Enhancing Resident Lifestyle:

  • Beyond maintenance, the role is about curating experiencesarranging events, coordinating services, and ensuring convenience.
  • This transforms living into a lifestyle, much like luxury hospitality.

Safeguarding Property Value:

  • Proper upkeep and proactive management preserve and even enhance the propertys long-term value.
  • Managers act as custodians of the investment, ensuring it remains attractive and functional.

Operational Efficiency:

  • Hotel backgrounds emphasize systems, SOPs, and staff training.
  • These skills translate into streamlined operations, vendor management, and cost control.

Crisis & Complaint Handling:

  • Hotel managers are trained to handle guest complaints gracefully and resolve issues quickly.
  • This ensures resident satisfaction and protects the propertys reputation.

3-5 bullet points of key selection criteria

  • The purpose of a property manager with hotel background in a luxury residential property is not just to manage maintenance but to elevate the living experience to a hospitality standard. They blend operational efficiency with personalized service, ensuring residents enjoy a lifestyle that mirrors the comfort, exclusivity, and prestige of luxury hotels while protecting the propertys long-term value.

Hospitality & Service Orientation

  • Proven background in luxury hotel operations, concierge services, or guest relations.
  • Ability to deliver fivestar service standards, ensuring residents experience personalized attention and discretion.

Operational & Facility Management

  • Strong knowledge of property management systems (PMS), vendor coordination, and preventive maintenance.
  • Experience in managing housekeeping, security, landscaping, and amenities to maintain impeccable standards.

Leadership & Team Management

  • Demonstrated ability to lead and train staff, instilling a culture of service excellence.
  • Skilled in delegating tasks, monitoring performance, and motivating teams to deliver consistently high service.

Financial & Administrative Skills

  • Competence in budgeting, cost control, and contract management.
  • Ability to balance operational efficiency with luxury service expectations.

Resident Relations & Communication

  • Exceptional interpersonal skills, cultural sensitivity, and discretion when dealing with highnetworth individuals.
  • Strong communication skills for handling complaints, resolving issues, and building longterm resident trust.

Crisis & Risk Management

  • Hotel training equips managers to handle emergencies, complaints, and unexpected incidents calmly and professionally.
  • Ability to implement corrective measures quickly to safeguard property reputation.

Luxury Standards & Brand Alignment

  • Understanding of luxury lifestyle expectations and ability to align property services with brand prestige.
  • Focus on creating curated resident experiences, similar to luxury hotel guest experiences.

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