Network Engineer
20 hours ago
Position Summary:
- As a Network Engineer at GlobalXperts, you will be responsible for the engineering, operation, maintenance, and support of our clients' and internal network infrastructure
- You will support tasks across different tiers (L1, L2, and L3) based on experience and business need, working with a range of technologies including routers, switches, wireless systems, firewalls, and network monitoring tools
- You will collaborate with cross-functional teams to ensure the network infrastructure meets operational performance, security, and scalability requirements in a 24x7 environment
Key Responsibilities:
- General (Applicable to all levels):Provide remote technical support for LAN/WAN/WLAN network devices and end-user connectivity issues
- Monitor, troubleshoot, and escalate issues related to routers, switches, firewalls, access points, and wireless controllers
- Document technical activities and changes as per GlobalXperts and client SOPs
- Perform scheduled upgrades and patching of network equipment
- Collaborate with internal teams and client stakeholders to resolve network issues efficiently
- Maintain compliance with change control and security policies
- L1 Level:Basic troubleshooting and incident triage
- Log and route tickets appropriately
- Monitor network using tools like SolarWinds or similar
- Execute predefined scripts and processes under guidance
- Support onsite teams remotely
- L2 Level:Perform intermediate troubleshooting of VLANs, VPNs, routing, switching, and wireless connectivity
- Configure network devices (routers, switches, WLCs) as per standard templates
- Work with tools like Cisco Prime, ISE, WLC, Meraki dashboard, etc
- Coordinate with OEMs or carriers for resolution
- Create and maintain network documentation
- L3 Level:Design, deploy, and optimize network solutions (LAN/WAN/WLAN)
- Advanced troubleshooting of protocols such as BGP, OSPF, VPLS, DMVPN, GRE, etc
- Work on large-scale network upgrades and migrations
- Perform root cause analysis for high-impact incidents
- Lead network projects and mentor junior engineers
Technical Skills & Experience:
- Strong understanding of networking fundamentals and protocols (TCP/IP, OSPF, BGP, EIGRP, STP, etc
- ) Hands-on experience with Cisco devices (Catalyst, ISR, ASR, Nexus, Meraki)
- Experience in Wireless Networking deployment, troubleshooting, and support
- Knowledge of VPN and DMVPN configurations
- Familiarity with Cisco ISE, WLCs, WCS, and CleanAir
- Working knowledge of network monitoring tools (e.g, SolarWinds, PRTG)
- Load balancer experience (F5 or equivalent) is a plus
- Experience with Cisco Meraki cloud-managed networking is an advantage
- Exposure to network security best practices and firewall basics
- Education & Certifications:Graduate degree in Computer Science, Information Technology, Electronics, or related field
- Required: CCNA (for L1), CCNP (for L2/L3)
- Preferred: CCIE or equivalent advanced certification
- Vendor-specific certifications (Cisco, Meraki, Palo Alto, etc) are a plus
- Soft Skills:Strong communication (written and verbal) and interpersonal skills
- Ability to work independently and as part of a team
- Effective troubleshooting and analytical skills
- Willingness to work in 24x7 shifts or rotational schedules
Location - Chennai , Gurugram , Bengaluru , Remote
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