Analyst, Business Operations

6 days ago


Bengaluru, Karnataka, India SP Software Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Job Posting Title: Analyst,Business Operations

Key Responsibilities:

  • Ability to work rotational hours APJ, US, EMEA
  • Support and maintain all incoming MDG requests
  • Complete assigned daily requests in line with the defined SLA
  • Handle customer escalations carry out root cause analysis on escalations with effective response times
  • Analyze complex and disparate sets of data to make timely fact-based decisions and recommendations
  • Ability to engage with stakeholders to understand their needs
  • Assist in preparing important KPIs
  • Provide End of Quarter support aligning with key business units EOQ support structures
  • Participate in regular team forums providing process improvement ideas and possible group training opportunities
  • Prepare and deliver clear and well-organized presentations to stakeholders/team/leadership
  • Good team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve results
  • Performs other duties as required

Mandatory Skills

  • Content Management, Product Catalog Experience
  • Master data management background , Support Experience, Working experience in Sales and/or Marketing domain
  • Excellent verbal, and written communication skills.
  • Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skill

Essential Requirements:

  • Strong English and local language spoken and written
  • Strong analytical and customer service skills
  • Excellent organizational as well as multi-tasking skills
  • Self-initiation and creative thinking
  • Excel and PowerPoint
  • High sense of urgency

Desirable Requirements:

  • Proficient in MS Office applications
  • SQL experience a plus but not required

Qualifications:

  • Any Degree excluding B.Tech


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