
Collection Officer
3 days ago
Job Purpose:
To ensure timely and effective collection of dues from Joint Liability Group (JLG) borrowers, maintain portfolio quality, and support the financial institution's credit discipline.
Key Responsibilities:1. Collection Management
- Follow up with JLG customers for timely repayment of EMIs.
- Visit customer locations for field collections and recovery.
- Ensure 100% collection efficiency with minimal overdue accounts.
- Identify and resolve customer repayment issues proactively.
2. Portfolio Monitoring
- Monitor delinquency trends and take corrective action.
- Maintain daily, weekly, and monthly collection records.
- Update the collection system (MIS or mobile app) with real-time data.
3. Customer Relationship
- Build and maintain good relationships with customers and group leaders.
- Educate borrowers on repayment schedules and financial discipline.
- Handle disputes or grievances related to collections professionally.
4. Compliance & Reporting
- Ensure collections are done as per company policies and regulatory guidelines.
- Submit accurate daily/weekly reports to the reporting manager.
- Handle cash responsibly (if applicable) and deposit as per timelines.
Key Skills & Competencies:
- Strong interpersonal and communication skills
- Field collection experience (preferably in microfinance or NBFC)
- Ability to work under pressure and manage deadlines
- Negotiation and conflict-resolution skills
- Familiarity with local geography and languages
Qualifications:
- Minimum 10th / 12th pass; Graduation preferred
- 1–3 years of relevant experience in collections (especially JLG or SHG lending)
- Knowledge of microfinance practices and credit systems is a plus
Working Conditions:
- Field job with extensive local travel
- Must own a two-wheeler (preferred)
- Willingness to work in rural/semi-urban locations
Salary:
As per industry standards + Incentives (based on performance)
Job Types: Full-time, Permanent, Fresher
Pay: ₹9, ₹24,744.99 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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