Customer Service Executive

2 days ago

Pune, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

1.Collection Management

  • Follow up with clients/customers via phone, email, and visits to ensure timely payment of outstanding invoices.
  • Monitor aging reports and prioritize collections based on risk and value.
  • Negotiate payment plans and resolve disputes related to billing or services.

2. Account Reconciliation

  • Reconcile customer accounts and ensure accuracy of payment records.
  • Investigate and resolve discrepancies in payments, invoices, and credit notes.

3. Reporting & Documentation

  • Maintain detailed records of collection activities, communication logs, and payment commitments.
  • Prepare daily, weekly, and monthly collection reports for management review.
  • Track KPIs such as DSO (Days Sales Outstanding), collection efficiency, and overdue buckets.

4. Coordination & Communication

  • Collaborate with billing, sales, and customer service teams to resolve customer issues.
  • Escalate high-risk accounts to senior management with recommendations for action.
  • Ensure compliance with company policies and legal regulations in all collection activities.

Skills & Competencies:

  • Strong understanding of accounting principles and billing processes.
  • Proficiency in MS Excel, Outlook, and ERP systems (e.g., SAP ).
  • Excellent communication and negotiation skills.
  • Attention to detail and ability to work under pressure.
  • Strong analytical and problem-solving abilities.

Preferred Attributes:

  • Experience in B2B collections or telecom/utility billing.
  • Familiarity with legal recovery procedures and documentation.
  • Ability to handle difficult conversations professionally.

Qualifications:

  • Bachelors degree in Commerce, Finance, Accounting, or related field.
  • 1-3 years of experience in collections, accounts receivable, or credit control.

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