Business Analyst

Greetings from Technocrats

Technocrats Horizons is looking for a skilled Business Analyst to join our team. In this key role, you'll help the clients understand how our business works, find ways to make things better, and help put new plans into action. If you love making operations run smoothly, have strong analytical skills, and enjoy working with others, we encourage you to apply

Job Role: Business Analyst

Job Location: Hyderabad

Experience Required: 1-3 Years

Education Required

Graduate: B.Tech/B.E. in Computers, BCA in Any Specialization.

PG: MBA, MCA in Computers, MS/M.Sc in Any Specialization.

Behavior & Character Attributes Required:

• User-Focused Empathy: You naturally understand our customers' needs and view things from their perspective, always striving to create impactful solutions.
• Team Player & Relationship Builder: You're great at building strong, trusting relationships with both colleagues and clients, fostering open communication.
• Positive Problem Solver: You maintain a positive attitude and always look for solutions, even when faced with difficulties.
• Proactive & Forward-Thinking: You anticipate client needs and potential issues, always thinking a step ahead.
• Analytical & Creative Thinker: You're skilled at breaking down problems and finding innovative, effective solutions.
• Attentive Listener: You actively listen to truly understand others, which is vital for effective collaboration and problem-solving.
• Organized & Detail-Oriented: You work systematically and keep your documentation clear and tidy, showing attention to detail.
• Eager to Learn & Adapt: You actively research global tech trends, always seeking new knowledge to keep us competitive.

Responsibilities:

• Client & Requirement Management: Conduct sessions with clients and sales teams to gather requirements, define user stories, and propose tailored solutions aligned with business goals.
• Project & Process Oversight: Manage project scope, timelines, and sprints; coordinate stand-ups, retrospectives, and ensure quality deliverables.
• System & Workflow Documentation: Help design, document, and maintain system processes while facilitating smooth implementation of changes.
• Team Coordination & Conflict Resolution: Guide development teams, support effective internal communication, resolve conflicts, and remove project obstacles.
• Client Relationship & Communication: Build and maintain strong client relationships, serving as the key contact to understand goals, challenges, and deliver consistent value.
• Account & Performance Management: Oversee client accounts, ensure satisfaction and retention through regular reviews and collaboration with internal teams.
• Growth & Business Development: Identify upsell/cross-sell opportunities, drive new business through referrals, and support backlog grooming with product owners.

What you need to Bring:

• Experience: You've worked before as a Business Analyst or in a similar position.
• Tech Know-How: You understand software products, their features, and related services.
• Communication Skills: You can explain complex ideas clearly, both when speaking and writing (including technical documents).
• Agile & Scrum Familiarity: You're comfortable with Agile and Scrum ways of working.
• Tool Proficiency: You know how to use project management tools.
• Documentation Expertise: Proficient in creating and managing BRDs, FRDs, user stories, use cases, and process flow diagrams.
• Organizational Strength: Strong organizational, time management, and multitasking skills to manage competing priorities efficiently.

Good to Have:

• Certified in Business Analysis: Holding a certification like CBAP or CCBA is a plus.
• Industry Software Knowledge: You're familiar with software and tools specific to our industry.
• Data Analysis Skills: You can analyze data to find useful business insights and are good with data visualization tools.
• Client Interaction Experience: You have experience working directly with clients.
• SQL Knowledge: You know how to use SQL or other data querying languages.

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Work Location: In person