Collections Officer

5 days ago


Frazer Town Bengaluru Karnataka, India Maxpo Exhibitions Full time ₹ 4,20,000 per year

Job Title: Collections Officer

The Collections Officer is responsible for managing the timely recovery of outstanding payments from clients, ensuring accurate record-keeping, and maintaining positive customer relationships. The role involves following up on overdue invoices, negotiating payment plans, resolving disputes, and coordinating with internal teams to ensure smooth credit operations.

Key Responsibilities

  • Monitor accounts receivable and identify overdue accounts
  • Make outbound calls, emails, and reminders to collect pending payments
  • Negotiate repayment plans while maintaining customer satisfaction
  • Maintain accurate records of all collection activities
  • Investigate and resolve billing discrepancies or disputes
  • Prepare daily/weekly collection reports for management
  • Coordinate with sales, finance, and customer service teams for settlement issues
  • Recommend accounts for escalation or legal action when necessary
  • Achieve monthly and quarterly collection targets
  • Ensure compliance with company policies and regulatory guidelines

Skills Required

  • Strong communication and negotiation skills
  • Good understanding of billing and credit processes
  • Problem-solving ability and conflict-resolution skills
  • Patience, persistence, and attention to detail
  • Proficiency in MS Office; experience with CRM/ERP is a plus
  • Ability to work under pressure and meet deadlines

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹35,000.00 per month

Application Question(s):

  • How comfortable are you making frequent phone calls to customers regarding pending payments?
  • Do you understand what "overdue payments" or "aging reports" mean?

Work Location: In person


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