Associate Returns

Position Title: Associate Returns & Inventory Operations

Reports to: Manager - Regional Warehouse Operations

Location: Luhari, Haryana

Position Summary: Responsible for delivering Key KPIs for managing the returns process and maintaining inventory accuracy within the warehouse. This role plays a crucial part in ensuring that returned goods are efficiently processed, stock levels are accurately recorded, and discrepancies are promptly addressed. Returns executive to manage incoming returns stocks, follow up on returns closure and reconciliation. Inventory executive to manage Optimize inventory, identify shortages, improve order fulfillment & reconcile inventory.

Key Objectives:

• Oversee the end-to-end returns process, including request approvals in TMS, reverse pickups, document management, stock tracking, and 3PL coordination.
• Improve turnaround time (TAT) from return initiation to stock availability while ensuring compliance with SLAs.
• Maintain optimal stock levels in distribution bins, manage replenishments, and prevent shortages.
• Conduct periodic cycle counts, reconcile actual stock vs. SAP/WMS records, and ensure timely stock put away for both fresh inbounds and returns.
• Ensure accurate documentation in coordination with finance and taxation teams.
• Handle internal accounting through SAP, track key milestones, and provide periodic updates to stakeholders while ensuring on-time reconciliation with stores and customers.
• Prevent excess/expired inventory and manage disposal of unaccountable or defective returns with necessary approvals.
• Procure packing materials and maintain hygiene standards for storage bins.
• Identify projects to enhance efficiency in returns processing, reduce order fulfillment time, and unlock maximum value from returned stock.
• Generate reports on inventory aging, bin accuracy, consumption, and empty bins at regular intervals.
• Managing the end-to-end process of the returns starting from approving request in the TMS system to arranging for reverse pickup, managing requisite documents, tracking of stock, managing 3PL team for returns processing.
• Improving Returns turnaround time return request to stock availability TAT.
• Ontime closure of the reconciliations with the stores and customers.
• Procurement of packing materials for returns processing.
• Ensure that product stock is sufficient for all distribution bins and can meet direct customer demand.
• Ensure that stock is replenished to avoid shortages or excesses.
• Closely working on the forecast of inwards and returns for avoid the shortage bins and delays in Put away.
• It should not have unfulfilled orders or shortages because of inventory shortages.
• Order Fulfillment has to done on property for all the short pick units.
• Conduct stock reconciliations (SAP/WMS), generate reports on aging, bin accuracy, and consumption, and support W2W audits.
• Disposal of the unaccountable returns stock, with the proper approvals.
• Managing Internal accounting through SAP application.
• Tracking of key milestones and periodic updates to key stake holders.

KPIs and qualitative measures:

• Returns process management.
• SAP MM/FI Module/ SAP S4 Hana
• Advanced Excel
• Excellent communication skills
• Co-ordination and Management

Organizational Relationships:

• Internal:
• Operations
• Planning
• Sales Operations
• Finance

Qualifications and Functional Competencies:

• Degree or Diploma in Supply Chain Management
• Graduation/Engineering degree with at least 3 years of experience in warehouse process
• Strong Stakeholder management, influencing and communicating skills
• General knowledge of Returns and inventory processes
• Strong analytical skills.
• Fluency in the English language (speaking, reading, writing) at business level
• Interested in working in a truly multicultural environment