Associate Returns

Sales / Wholesale

Gurgaon, India

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Your Talent

Qualifications and Functional Competencies:

• Degree or Diploma in Supply Chain Management
• Graduation/Engineering degree with at least 3 years of experience in warehouse process
• Strong Stakeholder management, influencing and communicating skills
• General knowledge of Returns and inventory processes
• Strong analytical skills.
• Fluency in the English language (speaking, reading, writing) at business level
• Interested in working in a truly multicultural environment

Your Mission

Position Base Location: The position is based out of thewarehouse located at Luhari. Candidates should note the location while applying for the role.

Position Summary: Responsible for delivering Key KPIs for managing the returns process and maintaining inventory accuracy within the warehouse. This role plays a crucial part in ensuring that returned goods are efficiently processed, stock levels are accurately recorded, and discrepancies are promptly addressed. Returns executive to manage incoming returns stocks, follow up on returns closure and reconciliation. Inventory executive to manage Optimize inventory, identify shortages, improve order fulfillment & reconcile inventory.

Key Objectives:

• Oversee the end-to-end returns process, including request approvals in TMS, reverse pickups, document management, stock tracking, and 3PL coordination.
• Improve turnaround time (TAT) from return initiation to stock availability while ensuring compliance with SLAs.
• Maintain optimal stock levels in distribution bins, manage replenishments, and prevent shortages.
• Conduct periodic cycle counts, reconcile actual stock vs. SAP/WMS records, and ensure timely stock put away for both fresh inbounds and returns.
• Ensure accurate documentation in coordination with finance and taxation teams.
• Handle internal accounting through SAP, track key milestones, and provide periodic updates to stakeholders while ensuring on-time reconciliation with stores and customers.
• Prevent excess/expired inventory and manage disposal of unaccountable or defective returns with necessary approvals.
• Procure packing materials and maintain hygiene standards for storage bins.
• Identify projects to enhance efficiency in returns processing, reduce order fulfillment time, and unlock maximum value from returned stock.
• Generate reports on inventory aging, bin accuracy, consumption, and empty bins at regular intervals.
• Managing the end-to-end process of the returns starting from approving request in the TMS system to arranging for reverse pickup, managing requisite documents, tracking of stock, managing 3PL team for returns processing.
• Improving Returns turnaround time return request to stock availability TAT.
• Ontime closure of the reconciliations with the stores and customers.
• Procurement of packing materials for returns processing.
• Ensure that product stock is sufficient for all distribution bins and can meet direct customer demand.
• Ensure that stock is replenished to avoid shortages or excesses.
• Closely working on the forecast of inwards and returns for avoid the shortage bins and delays in Put away.
• It should not have unfulfilled orders or shortages because of inventory shortages.
• Order Fulfillment has to done on property for all the short pick units.
• Conduct stock reconciliations (SAP/WMS), generate reports on aging, bin accuracy, and consumption, and support W2W audits.
• Disposal of the unaccountable returns stock, with the proper approvals.
• Managing Internal accounting through SAP application.
• Tracking of key milestones and periodic updates to key stake holders.

KPIs and qualitative measures:

• Returns process management.
• SAP MM/FI Module/ SAP S4 Hana
• Advanced Excel
• Excellent communication skills
• Co-ordination and Management

Organizational Relationships:

• Internal:
• Operations
• Planning
• Sales Operations
• Finance

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.