International Voice Process
2 days ago
Job Description – International Voice Process
Industry: Healthcare BPO (US-based Company)
Location: Electronic City, Bangalore
- Customer Support Executive
– International Voice (US Shift) - Job Type
- Full-time, On-site
- Shift
- US Shift (Night Shift)
- Experience
- Freshers Only
- Education
- Any Graduate (2023 / 2024 / 2025 batch)
- Location
- Electronic City, Bangalore
- Industry Type - Top US-based Healthcare BPO
Key Responsibilities:
• Handle inbound and outbound calls for US-based healthcare clients.
• Assist customers with billing, insurance, and claim-related queries.
• Ensure high levels of customer satisfaction through effective communication.
• Follow standard operating procedures and maintain accurate records of interactions.
• Meet quality, compliance, and productivity metrics as defined by the process.
Required Skills:
• Excellent communication skills in English (both verbal and written).
• Strong interpersonal and problem-solving abilities.
• Willingness to work in night shifts (US shift).
• Basic computer knowledge and ability to handle multiple systems simultaneously.
• Positive attitude and ability to work under pressure.
Compensation & Benefits:
• Competitive salary and night shift allowances.
• Performance-based incentives.
• Health insurance and other employee benefits.
• Excellent learning and career growth opportunities in a global healthcare organization.
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