ServiceNow Functional Consultant- Change and Release Manager
1 week ago
Country/Region: IN
Requisition ID: 28739
Work Model:
Position Type:
Salary Range:
Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: ServiceNow Functional Consultant- Change and Release ManagerDescription:
Area(s) of responsibilitySkills: ServiceNow Functional Consultant – Change & Release Management
Experince: 5-10 years
Location: Pune/ Mumbai/ Noida/ Bangalore/ Hyderabad/ Chennai
Job Description
- Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers
- Experience in Delivery and consulting for Change and Release Management Process.
- Experience to consult and plan for end-to-end CSM / ITSM function cum process implementation considering various business and strategic scenarios
- Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
- Lead functional process implementations for designed/re-designed processes using ITIL based ITSM tools like ServiceNow
- Work closely with ServiceNow technical team to implement the desired processes using Agile approach
- Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
- ITIL Intermediate or Expert certified is preferred
- Project Management trained is preferred
- Strong customer service orientation
- Passion for analysing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
- Comfortable with and effective using MS Office applications including Vision
- Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow experience is must)
- Strong oral and written communication skills with the ability to communicate technical information in non-technical language
- Proven people management skills for 8 – 10 people team
- Excellent English communication skills, both written and verbal, including business writing skills
- ServiceNow certification is preferred
- Ability to work with all levels of client and internal resources
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