Change Manager

2 days ago


Pune Maharashtra India, Maharashtra Luxoft Full time

Project descriptionService Control own service management process definition, standardization and implementation, As an IT Change Enablement Expert, you will also be driving the adaptation of the Change Enablement process to align to the Continuous Integration and Continuous Delivery requirements. Also, you will have the opportunity to liaise with experts to align the Change Enablement process to the new automation concepts.ResponsibilitiesDevelop Change Enablement digital strategy processes with key delivery areas of continuous integration / continuous delivery, devops, automation and data analytics evolutionManage and deliver the day to day change enablement workflow tasks with the team such as: reviews, approvals ensuring risk controls are adhered to. Prepare deep dive data analytics and change reporting leading into relevant Governance meetingsEngage and collaborate with the relevant Release Managers, Engineering, Operational Risk and Audit teams and drive delivery of tasks in the context of Change Enablement.Proactively identify operational readiness and change enablement process improvement opportunities.SkillsMust haveExperience in IT Change Enablement/Change Management for large organizationsITIL 3 or 4 experience and proficient with Microsoft suite of toolsA thorough understanding of risks involved in the System Delivery Lifecycle (SDLC) and change environmentsKnowledge of the Continuous Integration and Continuous Delivery concepts and toolsets such as ServiceNow, GitlabFamiliarity with devops, agile methodologies and ways of workingStrong analytical, reporting and data manipulation skillsAttention to detail in all tasks, particularly in identifying gaps in operational processes areasProgramming and/or automation skills (irrespective of toolset / technology)An enthusiastic and dynamic team player who is able to integrate and work successfully in a global teamAn excellent communicator, with strong interpersonal and stakeholder management skillsQuick to produce accurate, concise information to tight deadlines, and to present that information professionally and in the right way to the required audienceExcellent team player with a "can-do" attitudeA balance of engineering and service mindsetExperience of ServiceNow and M365 suite toolingPowerBI experienceNice to haveDevOps foundation certified is nice to haveExperience of Gitlab CI/CD, AI tooling (CoPilot etc) would be a benefit but not essential


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