Global Support Executive

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Support Executive

Principal responsibilities

• Support multiple business lines per below:
• FI - including proprietary trading, SED, Credit and Fixed Income including equity linked bonds, Fixed Income bonds, stock lending,      Bonds and Repo's.
• Complete the BAU process as a team that's focused on Asset Services Fixed Income process across multiple entities focusing on technical aspects.
• Supporting the initiatives undertaken by the management, GBM, HDPI and Group.
• Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
• Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process.
• Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
• To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations
• To consistently maintain a high level of customer service by achieving established SLAs. To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines.
• Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis.
• Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company FIM policy

Qualifications: 

• A post-graduate diploma or degree in any discipline and equivalent practical experience / maturity.
• Experience in Global Market Operations, majorly in Asset Services FI covering Corporate Action, coupon and redemption on various markets including UK, Europe, Asia, US and other emerging markets.
• Knowledge of Merit/TREATs/RIMS/TLM/BBG/SUMMIT/ASPA/GPS systems.
• Specific market knowledge of the role advertised is beneficial.
• Strong understanding of risk and risk management in FI Corporate Action, coupon and redemption.
• Excellent knowledge of different corporate event types Mandatory.
• Practical and working knowledge of operations functions is preferred.
• Attention to detail along with speed and accuracy are important, along with the ability to work in a team.
• Strong collaborative management skills with the various stakeholders.
• Problem solving skills and ability to drive process improvements.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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