Tourism Executive

2 weeks ago

Velachery Tamil Nadu, India Sanvi Engineering And Business Consulting Solutions Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

We are hiring Tourism Executive for a leading Tourism Brand

Overview
The Tourism Executive plays a crucial role in the tourism industry as they are responsible for building and maintaining long-term relationships with customers. Their primary focus is on ensuring customer satisfaction, handling customer inquiries, and providing information about travel packages and services. This role is vital for fostering positive customer experiences and promoting customer loyalty within the tourism sector.

Key Responsibilities
Managing customer inquiries and concerns via phone, email, and in-person interactions

Providing detailed information about travel packages, itineraries, and destination options

Assisting customers in booking reservations, flights, accommodations, and transportation

Addressing customer complaints and resolving issues in a timely and efficient manner

Developing and maintaining strong relationships with existing and potential customers

Collaborating with internal teams to ensure seamless customer experiences

Collecting and updating customer information in the database

Monitoring customer feedback and implementing improvements based on insights

Developing promotional strategies to attract new customers and retain existing ones

Ensuring compliance with industry regulations and standards

Preparing reports on customer feedback, satisfaction, and trends

Participating in training and development programs to enhance skills and knowledge

Keeping abreast of industry trends and competitive offerings

Contributing to the development of marketing materials and campaigns

Attending industry events and conferences to network and promote services

Required Qualifications
Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field

Prior experience in a customer service or sales role within the tourism or hospitality industry

Excellent communication skills, both written and verbal

Strong interpersonal abilities and a customer-centric mindset

Proficiency in using reservation and booking systems

Knowledge of popular travel destinations, attractions, and travel trends

Ability to multitask and prioritize in a fast-paced environment

Problem-solving skills with a focus on delivering effective solutions

Understanding of customer relationship management principles

Ability to work flexible hours, including weekends and holidays

Knowledge of foreign languages is a plus

Familiarity with industry regulations and compliance standards

Attention to detail and accuracy when handling customer information and bookings

Proficiency in MS Office and customer management software

Enthusiasm for travel and a passion for providing exceptional customer service

Work Location: Thoraipakkam, Chennai.

Immediate joiners are preferred.

For more details contact us at /

Skills: bookings,management,customer,compliance,booking systems,focus,regulations,customer service,travel

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