
Information Technology Services Specialist
6 days ago
As an IT Senior Specialist you work closely with a team of IT professionals with the primary responsibility to execute local IT projects, provide solutions to issues, and help manage local stakeholders to ensure the team is delivering a high level of customer care Role
: IT Senior Specialist Exp : 7-11yrs Location
: Gurgoan
Job Description--Technical proficiency
Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area Experience in effectively communicating and presenting technical concepts to management, peer group and staff Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar SCCM or imaging software experience Exposure to cloud technology VoIP experience Experience in working with teams
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