Associate Technology Spec

**Company Overview**:
People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us.

Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise to design and build offshore wind infrastructure.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

Here, what you do matters.

**Job Overview**:
The Technology Specialist applies their conceptual knowledge of Technology and with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Technology problems. They will be responsible for analyzing possible solutions using standard procedures, as well as building knowledge of the company, processes, and customers. The Technology Specialist understands key business drivers and applies this knowledge to solve problems in straightforward situations through analysis of possible solutions using technical experience, judgment, and precedents.

**Key Tasks and Responsibilities**:

- Build relationships with key functional stakeholders in the business and communicates appropriately with them
- Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects)
- Strong business acumen and the ability to translate technical terms into business terms required
- Responsible for day-to-day service operations. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off-hours support, and compliance with IT governance and processes
- Proactively use root cause analysis to increase operational efficiency
- Effectively manage third-party service providers
- Provide daily, weekly, and monthly reports to the appropriate audience
- Manage a team of IT support resources to provide best-in-class IT service to all functional users
- Manage performance of Level 2 & Level 3 services and support clients while ensuring service levels are achieved and customer expectations are met or exceeded
- Responsible for ensuring staff are meeting/exceeding expectations regarding performance and defined SLA metrics/benchmarks
- Work with senior leadership and management in the business units to communicate issues, resolutions, and impact on business, as well as report on Metrics/KPIs
- Develop end-user communications and ongoing technical training material is required
- Impact the quality of operations provided by internal and external operations teams
- Directly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomes
- Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services
- Direct and oversee vendor work

**Essential Qualifications and Education**:

- Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or Engineering from an accredited college or university or equivalent experience
- 10+ years of hands-on experience in IT operations or IT Deskside Support team for a Fortune 500 company
- Broad technical knowledge of end-user technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber)
- In-depth knowledge of IT infrastructure operations (Networking and Connectivity, Server Support, Infrastructure Projects)
- Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal
- Provide support after new systems are rolled out and train non-technical end users
- Strong Customer service skills
- Good verbal and written communications skills
- Knowledge of Microsoft operating systems and Office suites
- Follow processes and procedures
- Fluent/ Native in Portuguese; advanced knowledge of English
- Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various teams into a cohesive solution
- Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrated a cross-functional approach to problem resolution
- Communication (written and verbal) and presentation delivery skills are required. Strong PowerPoint skills are a must
- Experience with satellite technology (VSAT) to attend to vessels’ demands
- Responsible for critical work and complex projects performed within a broader technical and business context
- Ability to