Murex Technical Support Engineer

4 hours ago

Bengaluru, Karnataka, India Luxoft Full time ₹ 15,00,000 - ₹ 28,00,000 per year
Project description

This is a requirement for a Tech Support Engineer to strengthen the Murex support team within a leading Australian bank. The role involves providing end-to-end technical support, incident management, and environment maintenance for critical Murex applications. You will work closely with cross-functional teams to ensure high availability, stability, and performance of Murex and related financial systems.

Responsibilities

Provide Level 2/3 technical support for Murex applications, ensuring timely resolution of incidents and service requests.

Monitor application performance, carry out log analysis, and troubleshoot issues across environments.

Coordinate with infrastructure, middleware, and database teams to resolve system-level issues.

Support deployment, patching, and environment upgrades, ensuring minimal downtime.

Contribute to root-cause analysis and implement permanent fixes to prevent recurrence.

Participate in change, release, and DR activities for Murex platforms.

Develop scripts and automation solutions to streamline monitoring and support activities.

Skills

Must have

8-10 years of IT experience, with at least 4-5 years in application support for Murex or other mission-critical trading/risk systems.

Strong technical skills in Python, Java, PostgreSQL, and Cloud (AWS/Azure).

Solid understanding of Unix/Linux environments, shell scripting, and middleware components.

Experience managing incidents in high-pressure environments with tight SLAs.

Excellent communication and stakeholder engagement skills.

Nice to have

Knowledge of Murex infrastructure architecture and environment management.

Exposure to CI/CD pipelines, automation frameworks, and DevOps practices.

Understanding of capital markets products (FX, IRD, Commodities).

Familiarity with ITIL processes (incident, problem, and change management).

Other

Languages

English: B2 Upper Intermediate

Seniority

Senior

Bengaluru, India

Req. VR-117324

Murex ECM

BCM Industry

10/09/2025

Req. VR-117324

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