Associate Consultant- KDNI-PMO

Roles & responsibilities

• Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).
• Monitor ticket queues and prioritize based on urgency and impact.
• Follow standard operating procedures (SOPs) for resolution.
• Escalate issues when necessary to Level 2/3 teams.
• Global Application Support (24/7 Window)
• Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.
• Respond to user queries via email, chat, or ticketing systems.
• Perform initial diagnosis and provide solutions or workarounds.
• Maintain shift handover logs and ensure continuity.
• Collaborate with infrastructure, application, and business teams.
• Track progress of escalated issues and ensure closure.
• Document resolutions and share knowledge across teams

Essential technical & functional skills

• Willing to work hard, enthusiastic and self-motivated.
• Strong analytical and advisory skills.
• Good communication and interpersonal skills.
• Able to work in fast moving and demanding environment.
• Strong commitment, multi-tasking and team player.
• Excellent oral and written communication skills in English (including strong presentation skills).
• Excellent project management, analytical, interpersonal, oral and written communication skills.
• Strong leadership and training skills.
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.
• Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
• Dedicated to superior client service
• Strong organizational skill and attention to detail.
• Ability to thrive in a dynamic team environment

Desirable technical & functional skills (not essential)

• Experience of Service Management  including all aspects of the day to day running of the engagement, finances, regular meetings, etc would be desirable​.

Roles & responsibilities

• Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).
• Monitor ticket queues and prioritize based on urgency and impact.
• Follow standard operating procedures (SOPs) for resolution.
• Escalate issues when necessary to Level 2/3 teams.
• Global Application Support (24/7 Window)
• Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.
• Respond to user queries via email, chat, or ticketing systems.
• Perform initial diagnosis and provide solutions or workarounds.
• Maintain shift handover logs and ensure continuity.
• Collaborate with infrastructure, application, and business teams.
• Track progress of escalated issues and ensure closure.
• Document resolutions and share knowledge across teams

Essential technical & functional skills

• Willing to work hard, enthusiastic and self-motivated.
• Strong analytical and advisory skills.
• Good communication and interpersonal skills.
• Able to work in fast moving and demanding environment.
• Strong commitment, multi-tasking and team player.
• Excellent oral and written communication skills in English (including strong presentation skills).
• Excellent project management, analytical, interpersonal, oral and written communication skills.
• Strong leadership and training skills.
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.
• Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
• Dedicated to superior client service
• Strong organizational skill and attention to detail.
• Ability to thrive in a dynamic team environment

Desirable technical & functional skills (not essential)

• Experience of Service Management  including all aspects of the day to day running of the engagement, finances, regular meetings, etc would be desirable​.

Educational qualifications

• Minimum Master Degree from reputable universities with excellent academic result, majoring in Accounting or Finance

Work experience

• Minimum 1 to 3 years of professional experience, preferably in a Big 4 consulting firm.