Operations Manager

6 days ago

Hyderabad, Telangana, India Backbase Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The Job in short

The
Operations manager
for
Professional Services
will be responsible for overseeing the operational functions of the Professional Services unit within Backbase. Collaborate closely with senior leadership, project managers, regional operations, People office and Finance to drive continuous improvement and scalability within the organization's services delivery model. Overall assignment is to develop and implement processes & methods to secure systematic successful operations within Services. The role is also focused on implementing and managing a new Global Professional Services Automation (PSA) Solution, which includes project onboarding, resource allocation, time registration and billing.

Meet the job

Key Responsibilities:

● Operational Efficiency & Process Optimization:

Identify and implement process improvements to reduce inefficiencies, lower costs, and enhance the quality of service delivery operations.

Optimize the use of technology, including PSA (Professional Services Automation) tool, project management software, and other systems to track performance and deliver insights for better decision-making.

● Resource Management:

Oversee the global Supply & Demand of project resources, ensuring the right skills are available at the right time to meet client demands.

● Financial Management & Budgeting:

Establish financial reporting mechanisms to track costs, identify trends, and make recommendations for improvement.

Monitor project profitability, billing, and revenue forecasting, ensuring that the services unit meets financial targets.

● Change Management & Innovation:

Lead change initiatives within the Professional Services unit to adopt new tools, processes, or methodologies that improve efficiency and service delivery.

Ensure Proper documentation and training is available for new PSA system users.

● Collaboration with Cross-Functional Teams:

Work closely with Finance, People Office and Regional Operations teams to ensure alignment key KPIs. Validating Data quality and consistency.

How about you

● Education:

Bachelor's or Master's degree in Business Administration.

● Experience:

6+ years of experience in operations roles within a professional services environment, ideally within the software or technology industry.

Proven track record of managing PMO, involved in resource planning, budgeting, Invoicing and process optimization.

Experience in collaborating cross-functional teams.

● Technical Skills:

Familiarity with PSA tools for project tracking and resource management.

Understanding of project management methodologies.

Experience with financial forecasting, budgeting, and cost control.

● Leadership Skills:

Ability to work in a fast-paced, dynamic environment while maintaining a focus on quality and efficiency.

Strong interpersonal and communication skills, with the ability to influence and build relationships across departments.

  • Program Manager

    1 week ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Program Manager - Talent Development you will have the unique opportunity to impact and foster...

  • Cloud Senior Manager

    2 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Senior Manager you will be leading a team of technical support and engineering professionals...

  • Web Manager

    3 weeks ago

    Hyderabad, Telangana, India Valvoline Global Operations Full time

    Why Valvoline Global Valvoline Global Operations, were proud to be The Original Motor Oil, but weve never rested on being first. Founded in 1866, we introduced the worlds first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the worlds largest integrated energy...

  • Project Management

    4 weeks ago

    Hyderabad, Telangana, India Google Operations Center Full time

    Job DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usPlease complete your application before 8th Sept 2025.ELIGIBILITY CRITERIA:- Applicants...

  • Operation Manager

    6 days ago

    Hyderabad, Telangana, India Aline Studios Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Operations Manager, located in Hyderabad. The Operations Manager will be responsible for overseeing daily operations, managing staff, coordinating with various departments, and ensuring efficient processes. The role includes developing operational...

  • Operations Manager

    1 week ago

    Hyderabad, Telangana, India The Betel Leaf Full time ₹ 3,72,016 - ₹ 7,48,031 per year

    Reports to: Operations HeadLocation: Hyderabad / BangaloreJob Summary:We are seeking a highly experienced and strategic Operations Manager to lead our cloud kitchen operations across the country. As the National Head of Operations, you will be responsible for overseeing the day-to-day operations of our cloud kitchens, including food preparation, packaging,...

  • Operations Manager

    1 week ago

    Hyderabad, Telangana, India ADV TECHMINDS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Mission Statement: Oversee and execute planning and fulfillment operations for the HUB by designing, implementing, and managing Sales & Operations Planning (S&OP), short-term planning processes, and inventory management systems. Ensure optimal capacity utilization and improved Net Working Capital (NWC) by driving initiatives to enhance on-time delivery,...

  • Operations Manager

    6 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the JobWere searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campuss overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team...

  • Operations Manager

    2 days ago

    Hyderabad, Telangana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Operations Manager is responsible for overseeing the daily operations of the content moderation process, ensuring optimal performance, efficiency, and customer satisfaction. This role involves leading and developing a team, implementing process improvements, and ensuring adherence to service level agreements (SLAs) and quality standards. The ideal candidate...

  • Operations Manager

    2 days ago

    Hyderabad, Telangana, India Primark Garments Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionPrimark GarmentsWe Stitch to PerfectionEstablished in2012, Primark Garments has been at the forefront of craftinghigh-quality uniformsthat embody professionalism, comfort, and durability. From humble beginnings as a single-unit operation, we have grown into atrusted brandwith advancedmanufacturing plantsand a strong presence across India...