International Customer Service Advisor

5 days ago

Jalandhar, Punjab, India XLNC Exotic Full time

Job Title: International Customer Advisor (Night Shift)

Location: XLNC Exotic Group, PPR Mall, Jalandhar

Shift Timing: 8:00 PM – 6:00 AM.(NIGHT)

Job Overview

We are looking for enthusiastic and confident International Customer Advisors to join our night-shift support team. In this role, you will communicate with international customers, resolve queries, provide product or service information, and ensure a smooth and positive customer experience.

Key Responsibilities

  • Handle inbound/outbound calls, chats, or emails from international clients
  • Provide accurate information regarding products and services
  • Resolve customer issues with professionalism and empathy
  • Maintain records of customer interactions
  • Collaborate with team leads to improve service quality
  • Meet performance metrics and deliver exceptional customer satisfaction

Requirements

  • Excellent communication skills in English (spoken and written)
  • Ability to work in a fast-paced night-shift environment
  • Strong problem-solving and customer-handling skills
  • Basic computer knowledge and typing proficiency
  • Willingness to learn and adapt
  • Prior BPO or customer support experience is an added advantage

Perks & Benefits

  • In-house snacks and refreshment service during the shift
  • Great work environment with supportive leadership
  • Monthly parties and celebrations
  • Mid-week Fun Day to refresh and recharge
  • Attractive salary package with performance incentives
  • Paid training and skill development sessions
  • Employee recognition programs
  • Career growth opportunities within the company

Why Join Us?

At XLNC Exotic Group, you're not just an employee — you're part of a lively, ambitious, and friendly team. We believe in creating a workspace where you can grow, have fun, and feel valued every day.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹32,025.09 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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