Information Systems Software Application Engineer

Your work days are brighter here.
We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About The Team
We are Workday's Service Management Team Our goal is to drive the effective and efficient operational delivery of the products and services offered by Business Technology. We design, develop and deploy intuitive solutions to help employees with their everyday service needs and our main focus is delivering value through automation and self service. We are excited to welcome new members to our team

About The Role
As a ServiceNow Developer, you will be responsible for designing, developing and implementing technical solutions, with a focus on ITSM, IT Asset Management, Integrations and creating complex flows. You will collaborate with business systems analysts, architects and other engineers to design and deliver reliable features and capabilities on the ServiceNow platform. In this role, you will engage with multiple teams to automate recurring processes and procedures, perform platform administration, monitor platform health and ensure the stability and optimization of hosted solutions

About You

• 5 + years of hands-on experience in ServiceNow suite across multiple enterprises, including ITSM, custom applications, integrations, asset management and CMDB.

Key Responsibilities:

• Design and implement ServiceNow solutions to meet business requirements.
• Develop and configure ServiceNow applications, workflows and modules to support business processes.
• Integrate ServiceNow with enterprise systems and third-party apps.
• Expertise in ServiceNow APIs, Workflows, Flow Designer and scripting (JavaScript, Angular JS, HTML, CSS, Powershell).
• Collaborate with business analysts to translate requirements into technical solutions.
• Guide and mentor developers, ensuring adherence to best practices and coding standards.
• Build complex workflows using Flow Designer and customize platform components (forms, fields, tables, business rules, client scripts).
• Identify automation opportunities to streamline processes and improve efficiency.
• Manage full lifecycle development, from design to deployment, including testing and documentation.
• Strong knowledge of ITIL and ITSM processes.
• Stay updated on platform upgrades, new features, industry best practices and propose improvements.
• Provide operational support, system maintenance and troubleshooting.
• Document technical changes and configurations.
• Support on-call operations as needed.
• Lead with technical expertise and mentorship in Agile and sprint methodologies.

Preferred Skills and Education:

• A Bachelor's degree in computer science (or related field) or equivalent work experience.
• ITIL v3 or v4 Foundation Certification.
• ServiceNow Admin & Implementation Certification.
• Agile - Scrum development methodologies.
• Familiarity with ITIL framework and IT Service Management (ITSM) processes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels.

Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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