Assistant Manager, Client Services

2 days ago

Mumbai, Maharashtra, India Kallarackal Jewellers Full time ₹ 7,00,000 - ₹ 15,00,000 per year

Webenza is looking for an Assistant Manager (AM) Client Servicing to join our Mumbai team and play a pivotal role in driving client success, retention, and growth. The AM will own a portfolio of diverse clients, ranging from SMBs to global enterprises, building trusted, long-term partnerships with key stakeholders.

With a strong focus on growth, the AM will actively identify opportunities to upsell and cross-sell Webenza's digital solutions, while ensuring clients consistently achieve their business goals. This role demands a mix of strategic thinking and execution, as well as a proactive approach to client engagement.

The ideal candidate will seamlessly collaborate with cross-functional teams, deliver tailored solutions, resolve challenges with agility, and maximize client value ultimately fostering loyalty and expansion.

Key Responsibilities:

  • Manage and nurture a portfolio of clients with varied business needs, from high-growth startups to established global brands.
  • Lead onboarding of new clients: define success criteria, set review cadences, and deliver measurable outcomes.
  • Develop and implement relationship strategies that ensure clients derive maximum value from Webenza.
  • Act as a social media and digital strategist for clients—designing platform-specific strategies, identifying content opportunities, planning campaign calendars, and aligning initiatives with business objectives.
  • Oversee end-to-end execution of digital campaigns, collaborating with creative, media, and technology teams to ensure timely, high-quality delivery.
  • Partner closely with internal teams—sales, product, creative, client support, and solutions engineering—to deliver holistic solutions.
  • Serve as the voice of the client within Webenza, advocating for their needs and influencing success factors.
  • Analyze campaign performance, prepare actionable insights, and optimize strategies to improve ROI and engagement.
  • Stay updated on industry trends, emerging platforms, tools, and competitive insights to bring innovative recommendations to clients.

*

  • Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 3+ years in Account Management or a related role within a digital agency, SaaS, or high-tech environment.
  • Strong communication, listening, and relationship-building skills.
  • Solid project management capabilities with proven multi-tasking ability.

Behavioral Traits

  • A proactive self-starter, comfortable working independently and taking ownership.
  • Client-obsessed with a passion for delivering value.
  • Demonstrated ability to drive tasks to closure and deliver results under pressure.
  • Holds high standards for quality, excellence, and professional ethics.
  • Operates with urgency, agility, and a results-driven mindset.

Send your resume with

Job Type: Full-time

Pay: From ₹700,000.00 per year

Benefits:

  • Health insurance

Work Location: In person

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