Senior Customer Success Manager

We're Hiring: Senior Customer Success Manager – North America (Central/East)

Location:
Central or Eastern US (Travel required)

Company:
SnapLogic – A Leader in Generative Integration & AI-Powered Automation

About the Role

SnapLogic is seeking an experienced
Senior Customer Success Manager (CSM)
to support and grow relationships with our North America Enterprise customers. In this role, you will guide customers through onboarding, drive adoption of the SnapLogic Intelligent Integration Platform, ensure successful renewals, and partner with Sales to identify upsell opportunities.

You will act as the trusted point of contact for priority responses, escalations, and strategic guidance—ensuring customers maximize value from their investment. This is a high-impact, high-visibility position within a fast-growing, innovative organization.

What You'll Do

• Serve as the primary post-sales contact for assigned Central/East Enterprise accounts.
• Lead onboarding, training, and knowledge-transfer sessions.
• Conduct Executive Business Reviews (EBRs) to drive value and strategic adoption.
• Collaborate with Sales, Professional Services, Engineering, and Product teams.
• Manage renewals and identify expansion/upsell opportunities.
• Champion customer issues, feature requests, and escalations with internal teams.
• Provide ongoing updates, reporting, and clear communication to stakeholders.
• Introduce new platform features and gather actionable customer feedback.
• Support customers in maximizing product usage across their enterprise landscape.

What We're Looking For

• 5+ years
  in Customer Success or a similar role (Enterprise SaaS preferred).
• Ability to travel within Central/Eastern US.
• Strong communication, presentation, and stakeholder-management skills.
• Experience working cross-functionally with Sales, PS, Engineering & Product.
• Strong problem-solving, organization, and analytical capabilities.
• Knowledge of XML, REST/SOAP fundamentals.
• Experience with integration tools, ETL pipelines, or platforms like Salesforce, Workday, Hadoop, Oracle, SAP (nice to have).
• Proven success working in a dynamic, high-growth startup environment.

Why Join SnapLogic?

There's never been a more exciting time to be part of the
SnapSquad

At SnapLogic, people come first. We offer competitive compensation, comprehensive benefits, and global wellness programs to help you thrive—professionally and personally.

Here's what makes us stand out:

A Legacy of Excellence

• Recognized by
  Inc. 5000
  as one of the
  Fastest Growing Private Companies (2024)
• Named
  Visionary
  in the Gartner MQ for Data Integration Tools for 3 consecutive years
• Praised for our expanding platform and advancements in generative AI
• Highlighted by
  Aragon Research
  as a leader in the tPaaS Globe Report

Redefining Integration in the AI Era

SnapLogic is transforming how enterprises integrate, automate, and orchestrate data using generative AI. Our platform leads the industry with unified application & data integration, API management, and AI-powered automation.

Innovation at the Forefront

• Creator of
  SnapGPT
  , the first generative integration solution
• Launch of
  AgentCreator
  for no-code, GenAI-powered automations
• Trusted by thousands of global enterprises to drive automation and unlock new data possibilities

Join Us on This Journey

If you're passionate about customer success, excited by cutting-edge technology, and ready to help shape the future of generative integration, we'd love to hear from you

Apply now and become part of the SnapSquad

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